John Joseph Mirandilla

John Joseph Ondes Mirandilla B34 L16 PH 5 Asteroid St. Garden Villas City of Santa Rosa, Laguna--______________________________________________________________________________ OBJECTIVE: To obtain a position where I can maximize my multilayer of management skills on quality assurance, training experience, and customer service and a successful track record. SKILS: • • • • • Ability to stay focus in as stressful situation Attention to detail / Quick learner Flexible Self-motivated in demanding situations Initiative PERSONAL INFORMATION: Age: 29 years old Gender: Male Date of Birth: February 04, 1993 Place of Birth: Sta. Rosa Laguna Height: 5'8 1/2" Weight: 65 kg Civil Status: Single Religion: Christian ACADEMIC BACKGROUND: Tertiary: Polytechnic University of the Philippines (PUP) -) Bachelor of Science in Entrepreneurial Management Santa Rosa Campus Santa Rosa City, Laguna Secondary: Aplaya National High School -) Santa Rosa City, Laguna Elementary: Sta. Rosa Elementary School Central 1 -) Santa Rosa City, Laguna WORK EXPERIENCE: Metrobank (General Clerk in Consumer Lending) Calamba, Laguna American International Group Shared Services (Business Process Associate) Alabang, Muntinlupa City UGC Team (United Guaranty Corporation) October 2014 – March 2015 US Validation Team (2015) - The US Validation WC and PNC is designed for AIG Shared Services to understand and be familiar with basic concepts, functionalities and terminologies needed for the job. Duties: • Response to adjuster for inquiries or claimant information. • Perform document recognition • Place documents in appropriate sub-folders and assign document type attributes • Key the claim or reference/one claim number • Search claim record using search systems. • Verifying Insured and/or Claimant information and Date of Injury • Define acceptable image quality • Reject unacceptable documents to Quality Control or eResearch • Determine routing • • • Volume Manager Creating/sending volume Report from Start of Day to End of Day Volume to my team. Monitoring the volume in all line of business Checking if there will be an out of SLA Document Research Team (2019) • • • eResearch Is a process where the researcher received batched documents. The researcher needs to review the batch per document and able to identify the document type and lines of business it belongs to. Different applications we’re utilized to locate an existing claim number for it to be routed to and in the event that this is validated to be a new loss claim, this will be routed to the First Notice of Loss team. Duties: Understand the process of Document Research – All LOB except the out of scope: CDN, FL and World Source. Familiarize with the different types of document and types of lines of business then and route the document received to the correct email sweeps. • • Familiarize to the usage and log in navigation of the different system applications. Create a reference number in eCSO, SCS, eToolkit, and OneClaim systems for TPA and Expense files new losses. Accenture - Present Same as what I am doing in American International Group. • POC or Contact person in our one of the Line of Business which is the eRouting (routing bills for payment) • Volume Manager • Quality Reviewer Trainings Attended: Effective Email Writing June 14, 2019 Muntinlupa City Effective Telephone Techniques August 13, 2019 Muntinlupa City CHARACTER REFERENCES: Ms. Vilma Gamueda – Account Officer of Metrobank- Ms. Sherie Lou Torres – Team Leader of US Validation in AIG- Mr. Louie Dalguntas – Team Leader in AIG UGC- Karen Avila – Team Leader in Accenture - current team Document Research- I hereby attest that all of the information in this resume is true and correct. John Joseph Mirandilla Applicant