John Joseph Jose

🧠 ServiceNow Development & Project Coordination

Certified ServiceNow System Administrator | ITSM | PPM | HRSD

I specialize in optimizing workflows and delivering scalable IT solutions via the ServiceNow platform. From ticket management to strategic project oversight, I ensure seamless digital transformation.

🛠 Core ServiceNow & Project Coordination Skills:

• Streamlining processes and identifying inefficiencies using ServiceNow

• Handling ITSM & PPM ticket lifecycles with precision

• Creating and managing real-time dashboards for performance tracking

• Proactive system monitoring and troubleshooting to ensure maximum uptime

• Leading client calls, stand-ups, and reporting meetings

• UAT coordination: sprint planning, test execution, defect remediation

• Documenting standard operating procedures for internal alignment

• Collaborating across departments to maintain workflow and delivery excellence

Supporting businesses in managing day-to-day operations:

🧩 Core Administrative Skills:

• Email & calendar management

• Sales pitching & Client Success Management

• Hiring, onboarding, and training coordination

• Infographic design (banners, announcements, etc.)

• Manpower scheduling and inventory tracking

• Reporting, dashboard creation & analysis

• Microsoft Office / Google Suite expert

✨ Why Work With Me?

✔ Proven track record in delivering results across marketing, IT, and operations

✔ Agile, remote-ready work ethic with prompt communication and proactive solutions

✔ Tailored strategies aligned with your unique business goals

✔ Committed to excellence, continuous learning, and your long-term growth

🌟 Let’s Elevate Your Business Together!

From digital dominance to operational excellence, I’m here to help you build, scale, and succeed. Contact me today for a personalized consultation!

#BusinessOptimization #ServiceNowSpecialist #VirtualAssistant