JOHN
JOSEPH
ESCALONA
TEAM LEADER
WORK EXPERIENCE
TEAM LEADER
CONCENTRIX CVG | 2015 - PRESENT
Pioneered the Account Resolutions Team LOB.
Consistent in being awarded as Top TL of the year from
Year 2015 - 2019.
SUBJECT MATTER EXPERT
CONVERGYS | 2013 - 2015
Supervised new-hires in onboarding training and
production
Expert in product knowledge and in handling account
processes.
CUSTOMER SERVICE ADVISOR
STREAM GLOBAL | 2012 - 2013
Took calls and assisted customers in handling billing
CONTACT
concerns and other service related issues.
Top agent in managing KPI's and retention.
--32 VILLARICA SUBD.
BRGY. POBLACION, SANTA MARIA,
BULACAN, 3022
PROFILE
I am an experienced manager
who has been in the industry
for almost 10 years. Expert in
managing KPI's and metrics
given by the client while
promoting growth and
COMPUTER & NETWORK TECHNICIAN / OWNER
ECNET INTERNET CAFE & TRADING | 2007 - 2012
COMPUTER TECHNICIAN / ENCODER
WATERLINK TRADING INC. | 2004 - 2005
EDUCATION
BACHELOR OF SCIENCE IN COMPUTER SCIENCE
AMA COMPUTER UNIVERSITY
CERTIFICATES
development among agents.
BASIC CALL CENTER COURSE & COMMUNICATION SKILLS TRAINING
SKILLS
BASIC AUTO-CAD DESIGN COURSE
Team player
Strong communication skills
Highly analytical
Detail oriented
Can easily adapt in a fast
INFORMATICS | SM NORTH EDSA
INFORMATICS | MALOLOS, BULACAN
AWARDS
TOP TEAM LEADER OF THE YEAR - SIRIUSXM
YEAR 2015, 2016, 2017, 2018, 2019
paced environment
Time management skills
Ability to multitask
efficiently
Can work under pressure
Flexible
REFERENCES
DIANNA GOCO - OPERATIONS MANAGER
CONCENTRIX |-
ALBERT JOSEPH LIWANAG - OPERATIONS MANAGER
CONCENTRIX |-
