Beginning my career as a Customer Support Specialist at Teleperformance USA, I developed a deep understanding of client satisfaction and problem-solving, achieving consistently high first-call resolution rates through empathy and active listening. As an Assistant Manager at Jimmy John’s, I strengthened my leadership and organizational skills, overseeing daily operations, mentoring staff, and ensuring seamless service quality. Most recently, as a Licensed Pest Control Applicator and Sales Representative at EcoShield Pest Solutions, I merged technical expertise with persuasive communication—successfully promoting customized pest control services while meeting and exceeding sales and service targets.