John Jay Sotero |||

John Jay Sotero III Mobile Number: - Email Address:-LinkedIn Profile: https://www.linkedin.com/in/johnjaysotero/ Professional Experience Profile Mr. Sotero III is a guest/customer oriented professional with over fifteen (15) years of accumulated experience in Hotel & Resort operations – Reservations, Sales, Events, Revenue Management, Front Office and Food & Beverage. His areas of expertise extend to pre-opening hotels, establish policies, procedures and service sequence, enhance team’s quality through training and coaching, revenue data analyzation, manage guest/customer complaints. Employer History October 2018 – To date HILTON MANILA Reservations Manager A global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company. August 2017 – September 2018  Directly reports to the Director of Commercial and to the General Manager.  Plan, prepare and manage the department‘s budget and forecast.  Assist the Management in increasing the Hotel’s profitability through Yield Management techniques and through best practices and upselling skills.  Handle and resolve guest complaints. MOVENPICK RESORT and SPA BORACAY Reservations Manager An upscale luxury managed resort. Movenpick operates in 25 countries with 85 hotels and resorts in its portfolio. February 2015 – July 2017  Directly reports to the Director of Revenue .  Assists the Front Office operation when the need arise.  Smartly manage group and individual booking to maximize the hotel’s daily occupancy and revenue.  Assigned as ‘Manager on Duty’ to oversee the resort’s food and beverage and front office operations. NOVOTEL MANILA ARANETA CENTER Reservations Manager Accorhotels midscale hotel brand, the world-leading travel and lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences, operating in 95 countries.  Directly reports to the Front Office Manager and to the Director of Rooms.  Provide daily coaching and training to achieve 100% compliance score in Accor Hotels’ quality assurance program.  Assists the Front Office operation when the need arise  Handle guest complaints. September 2012 – January 2015 RESORTS WORLD MANILA Reservations Assistant Manager A Premiere World-class integrated entertainment tourism destination in Manila. March 2011 – May 2012   Directly reports to the Director for Revenue Management. Plan, prepare and manage the department‘s budget.  Implement yield management techniques, manage room availability, and implement good guest relations skills through calls handling or email correspondence.  Provide skills development and maintain quality assurance through coaching and intensive supervision.  Conduct shift briefings, monthly meetings and annual trainings  Handle guest complaints. SHERIDAN BEACH RESORT and SPA Reservations Supervisor AAA Resort, gateway to the new 7 Wonders of Nature and a UNESCO World Heritage Site – the Puerto Princesa City Subterranean River.  Reports to the Director of Sales and Marketing and to the General Manager August /2010 – March 2011  Collaborate with Sales in closing lead business.  Strategically plan, propose and implement hotel packages and promotions to increase the hotel’s occupancy.  Build trust and establish a mutual and professional relationship with partners.  Handle and supervises banquet events.  Handle guest complaints. DIRECT WITH HOTELS LTD. Remote Sales Associate Engage hotel partnerships that deliver a hotel-branded booking channel that is persistently the top sales channel online, both in revenue and gross profit. November 2006 – June 2010  Contribute to the company’s revenue in subscribing hotels in using free online booking tools developed by DirectWithHotels.  Generate leads (hotels) per country as assigned and conduct sales calls through Webinar or Skype.  Establish a mutual and professional relationship with hoteliers in developing a win-win partnership by building trust and integrity. IHG- INTERCONTINENTALHOTELSGROUP Group Account Sales Representative Reservations Sales Agent One of the world’s leading hotel companies with nearly 5200 hotels.   Support each Sales unit of IHG hotels mainly in US and Canada; and other nearby regions, through leads and individual reservations. Act as a middle-person to clients and hotel’s business units.  Provide skills development assistance to newly hired employees. July 2005 – August 2006 BORACAY REGENCY BEACH RESORT & CONVENTION CENTER Front Desk Officer The first AAA Resort in the destination island and summer capital of the Philippines - Boracay.  Thoroughly acquaint and assist guests in check-in and check-out procedures.  Attend to all guest inquiries, needs and requests including arrangements of leisure activities.  Secure handling of cash and card transactions. April 2004 – October 2004 RAFFLES HOTEL SINGAPORE Food and Beverage Attendant / Runner LongBar Steakhouse A semi fine dining plantation restaurant of Singapore’s Raffles Hotel, a reasonable choice for quiet leisurely meals and pre/post drinks. Seah Street Deli A classic New-York style Deli that boasts a fat menu of sandwiches, burgers, salads, milkshakes and the like. Education Qualifications Bachelor of Science in Hotel & Restaurant Management, Manuel S. Enverga University, 2005 Languages English: Fluent Japanese: Basic