PERSONAL DETAILS
Nationality: Filipino
Year of Birth: 1979
Civil Status: Married
Number of Children: 3
EDUCATION
Tertiary: Centro Escolar University
Mass Communication-
EMPLOYMENT RECORD
John-Ian
Noveras III
9+YEARS IN TECHNICAL SUPPORT
5+YEARS IN CUSTOMER SERVICE
15+YEARS
PROFESSIONAL
EXPERIENCE
Teacher
Wesleyan University-Philippines
Brgy. 01 Maria Aurora, Aurora Province, Philippines
June 2019 – March 2020
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Delivers lessons based on DepEd Curriculum Guide
Evaluates students learning
Handles an advisory class of 30 students
Submits reports to the supervisor in a timely manner
Reports to parents regarding students progress
Project Development Assistant
Philippine Information Agency
Baler, Aurora Province, Philippines
December 2016 – December 2017
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Responsible for ASEAN related awareness campaign.
Writes news articles.
Releases announcements of government related information
on social media.
Assists Information Center manager in conducting awareness
Campaign for ASEAN Golden Anniversary
Legal Assistant
Noveras Law Office
Maria Aurora, Aurora Province, Philippines
April 2016 – December 2016
Barangay 1, Maria Aurora,
Aurora Province 3202-
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Prepares documents to be signed by the lawyer
Advices lawyer of schedule of meetings.
Monitors pending requirements of clients
Assists Lawyer in all business matters.
Arranges files and sorts documents
Attends to client’s needs and concerns.
Marketing Manager
World Line Trading & Services
Al Muntazah, Doha, Qatar
June 2015 – April 2016
SKILLS & KEY
COMPETENCIES
Microsoft Office
Programs
Attention to detail
Knowledgeable in
Photoshop
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Markets services offered by the company
Calls potential clients and schedules presentations
Conducts client calls and presentations
Attends to client’s needs and concerns.
Assure adequate record keeping and proper documentation
Ensures that all the worker adhere to management policies.
Help safeguard the asset of the company or organization.
Regulate effectiveness and efficient use of office resources.
Ensures that order is maintained in the office.
Business Owner/Artist
I-Personalize Mo! Digital Printing
South Cembo, Makati City, Philippines
January 2010 – Present
• Responsible in the over-all operations and marketing of the
business/services.
• Maintained affordable yet quality products for customer satisfaction
and loyalty.
• Tasked to maintain good relationships to clients and suppliers.
• Monitors stocks/sales on a daily, weekly and monthly basis.
• Develops unique and exciting strategies/promos for sales revenues.
• Creates designs based on customer specifications.
• Implements “customer approval first” before running a project.
Strong interpersonal
skills and relationship
management
Good communication
skills: English and
Filipino
Good judgment &
problem solving skills
Multitasking
Customer/Technical Support
Leadership skills
Accenture Philippines
Cybergate Tower 2, Mandaluyong City, Philippines
October 2006 – August 2011
Analytical & resilient
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Flexible to multicultural environment
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Interact with customers to provide and process information in
response to inquiries, concerns, and requests about products and
services
Gather customer’s information and determine the issue by
evaluating and analyzing the symptoms
Accurately process and record call transactions using a computer
and designated tracking software;
Offer alternative solutions where appropriate with the objective of
retaining customers’ and clients’ business
Manages a team of 8-10 agents and makes they are able to meet
the expected metrics set by the project and management
Reports and updates Operations Manager regarding floor
operations.
Customer/Technical Support
Convergys Services Philippines, Inc.
Ortigas Center, Pasig City, Philippines
September 2004 – October 2006
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Answer incoming customer calls and provide assistance for
registration, email creation, physical line signal testing, modem/filter
set-up, plus email, browser, and modem troubleshooting.
Interact and coordinate with other departments to resolve customer
issues.
Make notations via computer terminal.
Escalate customer trouble issues when appropriate.
References
1. Mr. Jose Villaret Jr.
Vice President
Philippine Deposit
Insurance Corporation
2. Ms. Hervie Bautista
Associate Producer
ABS-CBN
3. Juan Evangelista
Vice President
Distelleria Limtuaco
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Customer Care Specialist
ADVANCED CONTACT SOLUTIONS INC
Makati City, Philippines
November 2003 – August 2004
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Resolves issues encountered by the company’s subscribers through
escalation using proper channels.
Handles inquires and promotions offered by the company
Maintained existing subscribers and generated new subscribers by
providing world class customer service.
