John Henry Villamor

John Henry F. Villamor Address: Blk 25. Lot 13. East Homes 3 Subd. Fortune Town, Bacolod City Negros Occidental Telephone Number (Cell): - E-mail:-Date of Birth: January 4, 1994 Place of Birth: Bacolod City Country of Citizenship: Filipino Country of Residence: Philippines Summary of Qualifications I have the skills and experience necessary for this role and am confident I am the ideal candidate. My background in previous projects and my interpersonal abilities make me well-suited for this position. Additionally, I am highly organized and detail-oriented, which enables me to handle multiple tasks and prioritize customer needs efficiently. I am also adept at using various tools and software and always eager to learn and adapt to new technologies and processes. Education Institution Name: Carlos Hilado Memorial State College Location: Bacolod City, Philippines Field of Study: Associate in Information Systems- Work Experience Company Name: Convergys Location: One san parq, Mandalagan, Bacolod City Position: Customer Service Associate (CSA) Duration: February 2014 – November 2015 Tasks/Responsibilities: ● Order Entry Representative ● Talking to different sales channel Company Name: Convergys Location: One san parq, Mandalagan, Bacolod City, Philippines Position: Transition Floor Support (TFS) Duration: November 2015- January 2017 Tasks/Responsibilities: ● Guiding transition teams to be more effective in call handling. ● Call listening and coaching agents to correct and eliminate lapses in their calls. ● Trained agents to enhance product knowledge and communication Company Name: Convergys Location: One san parq, Mandalagan, Bacolod City, Philippines Position: WorkForce/WFM Duration: January 2017- November 2017 ● Prepares intraday reports on staff attendance ● Manages changes to scheduling to ensure adequate daily resource coverage ● Maintains running report of attendance incidents ● Analyze PTO submissions and approve/deny based on their effect on operations ● Monitor attendance and scheduling adherence ● Process schedule trade requests for posted schedules ● Process management requests for modifications of scheduling events (meetings/training etc.) ● Communicate with management and operations team to ensure compliance with company standards Company Name: Iqor Location: Ayala North Point Hub, Talisay City, Philippines Position: Customer Service Representative (CSR) Duration: November 2018 - January 2021 ● Answering inbound calls ● Isolating customer issues that lead to Resolution ● Troubleshooting Product Issues ● Delivering Quality Service for Customer Satisfaction Company Name: M-power Solutions Location: Baltimore, Maryland United States Position: Quality Specialist/Dialer Manager Mainly in the real estate business Duration: January 2021 - August 2021 ● Auditing calls for of prospect leads for our clients ● Making sure all calls are audited with Quality ● Making Final approval submitted by the callers before sending it to the clients ● Monitoring all callers should be dialing real-time ● Responsible for all the tools used by the callers Company Name: BDC Angels Location: Mesa, Arizona United States Position: Business Development Representative Car Dealership name: ExclusivemotorcarsMD Duration: August 2021 - January 2022 ● Appointment setting ● Reaching out to Internet sales leads ● Cold Email ● Cold Calling and SMS ● Social selling and networking ● Lead nurturing Company Name: THE VA Group, LLC Position: TVAG PROSPECTOR: Internal Duration: January 2022 - July 2023 ● Guest communication ● Booking management ● Customer support ● Listing updates, and errands ● Reaching out to prospective clients who responded via emails, social media, etc. ● Lead nurturing and appointment-setting Company Name: GCPRO LLC Location: 220 Eisenhower Ln., Chicago, IL Position: Administrative Assistant and Receptionist Duration: July 2023 - March 2024 ● Answer phone calls ● Schedule meetings and appointments ● Coordinate mail flow ● Accept payments from customers and clients ● Maintain and organize files ● Job Entry and assignment to Crew ● Calling crew for inspections Skills: ● Communication. ● Ability to Work under Pressure. ● Decision Making. ● Time Management. ● Self-motivation. ● Conflict Resolution. ● Leadership. ● Adaptability. Character Reference: Mark Casupanan- Junalie Alcontin- April Joy Masadia-