John Henry Masbate

John Henry Masbate Block 2 lot 11 garden villas 3 santa rosa laguna - ▪ - ▪ Skype – johnhenry19841 Objectives Seeking a challenging and rewarding career in corporate organization. Work in a multidisciplinary and professional environment that envisages professional and personal growth. Experience Customer Service Representative | Nationstar LLC ▪ April 2015 – July 2016 TATA Consultancy Services ▪ 10th Floor Accralaw Tower, 2nd Avenue corner 30th Street Bonifacio Global City, Taguig City Philippines Duties and responsibilities Processing payments over the phone using checking account online. Providing mortgage loan details and current account activities. Assists in refinancing loan process. Provides originating loan documentation requests. Customer Service Associate | Certegy Check Services ▪ November 2012 – February 2015 FIS Global Solutions Philippines ▪ 9th Floor Ecoplaza Building, 2130 Pasong Tamo Extension, Manila Philippines Duties and Responsibilities To provide details in check declined transactions verbally or in writing. Analyze customer’s given information to determine the type of dispute to process. Capturing customer’s accurate information to research any derogatory report in system files and provide customer with detailed information based on findings. Phone Banker | Wachovia ▪ November 2011 – June 2012 Process Associate | GE money America ▪ October 2010 – November 2011 Genpact LLC ▪ Plaza A, Northgate Cyberzone, Alabang, Muntinlupa City, Philippines Duties and Responsibilities (Wachovia) Assist customers with account to account related requests such as fund transfers, stop payments, inquiries about deposit products and service charges. Research and resolve customer problem, acting as the customer liaison between other bank departments if necessary. Cross-sell bank products and services based on customer need and in accordance with bank’s program standards. Duties and Responsibilities (GE Money America) Advise customers of necessary actions and strategies for debt repayment. Arrange debt repayment or establish repayment schedules based on customer’s financial situation. Record customer’s information about financial status and status of collection efforts. Persuade customers to pay the amount due using their credit card, electronic check, or by money order. Customer Interaction Associate | Teligence ▪ February 2007 – January 2010 TELUS International Philippines ▪ 31th Floor Discovery Center, 25 ADB Avenue, Ortigas Center, Pasig City, Philippines Duties and Responsibilities Receive inbound calls from customers regarding membership inquiry, services offered and time package to join the phone system. Perform customer verification and respond promptly to customer inquiries. Process customer order using their credit cards, electronic check or money order. Provide quality customer service in every call. Sales Assistant | Glassware Department ▪ August 2004 – July 2005 Liberty Commercial Center ▪ Peñaranda Street, Quezon Avenue, Legazpi City, Albay, Philippines Duties and Responsibilities Give excellent customer satisfaction by answering all relevant questions about the product. Meet sales quota every month and make sale in every opportunity. Adhere to company standards. Education Mariner’s Polytechnic Colleges Foundation Rawis, Legazpi City, Albay March 30 2004 – Bachelor of Science in Marine Transportation References Miriam Vivo Team Leader – TATA Consultancy Services- Scarlette Bangcawayan Team Leader – FIS Global Solutions Inc- Antonio Ajero Project in Charge – Jark Builders- /- I hereby certify that all information given above are true and correct to the best of my knowledge. John Henry Ll. Masbate