JOHN HENRRY M. PAGUIRIGAN
1 Calamansi St. Concepcion Uno Marikina City
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Email:-
JOB
OBJECTIVE
C T I V E and skills, to become part of a company
To be able to maximize and enhance my Epotentials
where I could grow as a mature and competent professional and be able to contribute to the
advancement of the company that would entrust me in sharing my abilities and knowledge.
WORK
EXPERIENCE
October 2019 up to September 2020
Microsoft 0365 Billing Specialist
E C T I V E
Concentrix MDC 100 East Wood
⮚ Provide solutions to customer questions about billing relative problems.
⮚ Resolve systems issues from daily reports to determine appropriate resolution action
⮚ Manage the status of accounts and balances and identify inconsistencies
January 2020 - June 2020
Order Fulfillment - Email Customer Service | Shopify Store (Part-time only)
➢ Answer customer service emails via Zendesk
➢ Fulfill order via Aliexpress, Dropified and Dsers
➢ Process refund, replacement and disputes.
➢ Product sourcing and item importing from Aliexpress
➢ Stock update *Communicate with suppliers
May 2019 - January 2020
Customer Service and Order Fulfillment | Shopify Store (Part-time only)
Fulfill order via Aliexpress/Dropified and Dsers
➢ Answer customer service query via Gorgias
➢ Process refund, replacement and disputes.
May 2019 - Sept 2019
Virtuial Assistant/Designer
US based Solar Energy Provider
⮚ Design solar panels of residential customers (US clients)
⮚ Prepares quotation and loan processing
⮚ Appointment setting
December 2018 - May 2019
Project Engineer
ALDAR Wood Furniture Factory WLL
PO BOX 80470, Kingdom of Bahrain
⮚ Surveying all Project Sites.
⮚ Managing Installation of Materials for every Project.
⮚ Attend meetings and discuss project details with clients, contractor, and consultant.
⮚ Preparing and sending monthly report.
December 2017 – October 2018:
Client Engineer
Quality Management & Development Properties
Flat 1 Building 359 Block 357 Road 389 Tashan Avenue
Kingdom of Bahrain
⮚ Managing construction projects.
⮚ Monitoring of construction progress.
⮚ Contract reviews (non-legal).
⮚ Making sure cost budget, timescales and project specifications are met.
⮚ Liaising with other Engineers, Surveyors, Clients, and Sub-Contractors.
⮚ Checking Engineering Design and Drawings.
⮚ Attend meetings and discuss project details with clients, contractor, and consultant.
⮚ General reporting to owner on the basis of technical and business competence.
February 2017 – November 2017:
QS / AutoCAD Operator
Nova Construction W.L.L
5th Floor, Wafi Tower, Building 880
Road 3618, Block 436, Al Seef
Kingdom of Bahrain
⮚ Calculated cost estimates for materials.
⮚ Negotiated for construction equipment cost with vendors
⮚ Ensuring projects are meeting quality, time and cost.
⮚ Revised existing product designs to include advanced features
⮚ Made adjustments and changes to a variety of detailed drawings as necessary.
⮚ Preparing and sending monthly report for our client.
October 22, 2004 to Sept 2016:
SYKES ASIA INC. (Verizon)
Alabang, Muntinlupa City
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Internal Helpdesk
● CCS Tech. Support
➢ Supplies 2nd level support to production representative.
➢ Accountable for opening and escalating all tickets that are related to a specific order or account
➢ Also provides an easy point of reference for most of the information used in fulfilling the day to
day responsibilities of production agents (Wholesale Order Entry/Disconnect/Port Out/CSS/SPOC).
E
D U C A T I O N A L
B A C K G R O U N D
TERTIARY
ADAMSON UNIVERSITY
900 San Marcelino St. Ermita Manila.
B.S. Civil Engineering
SECONDARY
LA SALETTE OF JONES
Brgy. 1 Jones, Isabela
PRIMARY
JONES WEST CENTRAL SCHOOL C-1
Brgy. 1 Jones, Isabela
S E M I N A R S
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A N D
T R A I N I N G S
AUTOCAD 2016
2D modeling
Plotting
Color Rendering
3D modeling
1997 - 2002
1993 – 1997
1987 – 1993
A T T E N D E D
September 2016
September 2016
September 2016
October 2016
October 2016
SKILLS
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AUTOCAD 2016, 2D & 3D modeling, Perspective, Color Rendering & Plotting.
Proficient in Windows XP, MS Office applications such as MSWord, Excel, and Power Point
Adept in the use of the Internet (email, browsing, research).
Fluent in the use of English language with Above Average Communication Skills
Keen leadership and organizational experience
Capable in multi-tasking and willing to be in shifting schedules
Can relate with different kinds of people
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Flexible and willing to learn
