John Gregory Canasa

JOHN GREGORY CANASA Block 5 Lot 16 Phase 1A, Bloomingdale subdivision, Iponan. Cagayan de Oro City, Philippines, 9000 Email address :-Mobile: - Personal Data Gender Marital Status Birth Date Nationality Height and Weight : : : : : Male Single August 4, 1984 Filipino 177cm and 178lbs Professional Achievement/Career Highlights ● ● ● An effective and efficient worker who gained excellent standing customers and peer relationship A highly trained and expert in customer services Address and provide solutions to guest-related problems as well as from co-workers ● Computer literate in Excel, Word, PowerPoint and Outlook Professional Experiences SEVA – Sky Elite, Virtual Association – March 2020 – October 2023 Operation Manager – Cold Caller, VA and Recuitment Arizona-Based Client, Real Estate Management Job Description ● Work closely with the team, motivating and coaching them ● ● ● Hosting 1-2-1’s and team meetings Ensure training and development plans are maintained for all team members Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved. Manage the fair and consistent application of performance management and disciplinary measures as necessary. Support the Operations Manager to highlight operational risks and areas for improvement Escalate any appropriate problems to senior management Support the Senior Manager to highlight operational risks and areas for improvement Outbound and Inbound cold calling to prospects using the dialler and scripts that provided Calling Hot Leads generated by the Teams and getting all the information needed, as well as negotiating the prospected market value on the demand price and pre-selling Pre-selling the Hot Leads about the new property they wish to live in and their budget, email the Realtors/Agent partner across the United States about the referral and the client house requirement and model, make a report and update the management. Choosing dispositions for the prospects/contacts according to the cold call platform Handling objections properly Scheduling follow-up calls for either me or another team member Ensure all calls and pages are answered promptly, courteously and effectively. Human Recourse Management Preparing job descriptions, advertising vacant positions, and managing the employment process. Orientating new employees and training existing employees. Ensuring that all employees are organized and satisfied in their work environment. ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Overseeing the health and safety of all employees. Implementing systematic staff development procedures. Providing counseling on policies and procedures. Ensuring meticulous implementation of payroll and benefits administration. Communicating with staff about issues affecting their performance. Ensuring accurate and proper record-keeping of employee information in electronic and digital format. Attending regular meetings before shift Utilization of a time-tracking app Updating results at the end of the shift Software Knowledge: Zendesk – Calltools – Podio – Appfolio – LinkUs – Xero Reason of Living: As a single father need to focus on my son’s health due to an emergency reason. BETTER HOMES ABU DHABI – January 2019 – February 2021 Online Support Supervisor – (Work from Home day shift 07:00AM-04:00PM) Abu Dhabi, United Arabs of Emirates www.bhomes.com.com Job Descriptions; Administration ● Update and maintain key reports, systems and advertising portals ● Maintain and audit unit files as per department procedures Landlord Management ● Communicate to landlords' rental offers and guide them with the objective of maximizing their return on investment ● Provide comparative market analysis and advise on current market conditions ● Ensure the landlords are informed and updated promptly at all times including weekly reports on viewings and property condition. ● Advise landlords and obtain approvals on any property enhancements and maintenance works ● Ensure an effective working relationship with the landlord and briefing the Portfolio Manager promptly on any significant issues arising from those contacts. ● Ensure all documents and payments have been collected from the tenant prior to the commencement of the lease and monitor rental payments Property Management ● Ensure the property is ready for viewing and occupied at all times. Follow department procedures including but not limited to prompt inspections, recognizing and organizing timely maintenance/renovations, strictly following/overseeing cleanliness of property ● Liaise with inspection and supervisors for all relevant needs Accounts Payable ● Collect payments and generate receipts for all leases ● Liaise with the accounts department to process security deposit refunds for tenants. ● Liaise with accounts for payments of utility bills that may be due ● Organize cheques payable for any other payments that may be due on behalf of the landlord Contract management ● Prepare tenancy contracts & documents for all leases ● Ensure contracts are signed by the landlord/ BH within a satisfactory time frame Operations ● Supervise and oversee the work of property administrators and inspection coordinator ● Conducting any communication with landlords, tenants, clients and staff in a professional and courteous manner. ● Ensure government standards, requirements, rules and regulations are met at all times ● Promote and cross-sell other products to Clients whenever appropriate. Develop and maintain an effective, long-term, working relationship with Clients. Develop and maintain an effective, Short-term and Fixed-term, working relationship with Clients. ● ● Recruitment management ● Check with the HR team for possible staff to add on the team ● Meet them on the interview and assess if they can cope with the job ● Create a Questionnaire based on the interview and reassess again ● Provide feedback with the HR Team for possible on boarding process Software Knowledge Australian Based Clients; Property Tree – PropertyME – CoreLogic – Realestate.com.au – Inspectrealestate.com.au – RealWorks – RTA Documents – Asana – Trello US Based Clients; Appfolio – Monday.com – Zendesk Accounting Tools: Xero and Quickbook Advertising Tools: Booking.com, Expedia, Trivago and other contracted websites to advertise for AirBnB type property Reason of Living: As a single father need to focus on my son’s health due to an emergency reason. REZLIVE.COM – TRAVEL DESIGNER GROUP January 2015 – December 2018 Senior Online Support Executive – Inbound and Outbound – JLT, Dubai, United Arabs of Emirates www.rezlive.com Job Description ● Building relationships with travel agents and their clients locally and internationally ● Negotiating with hotels for corporate deals and special fares ● ● ● ● ● ● ● ● ● ● Understanding client’s requirements and preferences, preparing quotations and providing them with exact solutions accordingly Managing bookings which involves being highly responsive to the needs of the clients, answering calls, responding to emails, assisting with emergency travel requirements and providing office hours support Aiding clients with system training, reservations, transfers, cancellations and changes Dealing with complaints/grievances from agents and channelling escalations appropriately Ensuring that all instructions/queries/service requests are dealt with quickly, professionally and within the timeframes promised to the customer Presenting to potential clients through direct communication in face-to-face meetings, telephone calls and emails Dealing with various different suppliers across the industry Dealing with group packages locally and internationally Creating Holiday packages inbound and outbound according to client/agent demand Participating in various exhibitions and events ● ● ● Making sure that monthly sales target is achieved and conducting personal proposals for new clients Contacting hotels to create a contract for direct bookings Making sure that the hotel contracted rate is updated and reopening a full contracted services Award/Recognition: Employee of the Month of September 2016 and received various recognition from travel agencies. Software Knowledge; Ticketing: Sky Speed – Grabiel – Amadeus – Galileo – Sabre Hotels and Tours: GTA – Hotelbeds – Trivago – Booking.com – Expedia and more. Reason of Living: Got better pay from BetterHomes Abu Dhabi. CEBU PACIFIC AIR August 2006 – May 2014 Supervisor Sales Operation (Cargo, Ticketing and Operation) – Cagayan de Oro City, Philippines www.cebupacificair.com Job Description ● Managed about 5 assistant supervisors and worked directly with the Manager ● Took care of all employees scheduling ● Implemented a safety plan for both offices ● Was directly responsible for training staff on customer service and how to avoid confrontation ● Dealt with demanding customers who could not be helped by customer service agents and cleared up any issues ● Checking all daily sales report ● Depositing daily cash sales for the entire department ● Conducting daily briefing and meeting ● Supervise the accounting department if any lapses or shorts from the agents ● Generating cash and check invoices, quotations and doing liquidation of the entire office cash outs from the designated budget ● Other related duties and responsibilities ● Issuing of Tickets using Galileo, Amadeus and Sabre–Navitaire Main System ● Issuing of Cargo Airway bill, tracking of cargo shipment and other responsibilities ● Making new ideas to improve/increase sales productivity for both department ● Meeting new prospective clients for Government Group Packages Travel Plans ● Meeting new prospective clients for Air freight services and cargo shipment companies. Award/Recognition: Employee of the Year of 2009, 2011 and 2013. Software Knowledge; Ticketing: Sky Speed – Grabiel – Amadeus – Galileo – Sabre Reason of Living: Went Abroad – United Arabs of Emirates. PHILAM LIFE INC. January 2004 – July 2006 Executive Secretary – Iligan City/Marawi City, Philippines www.philamlife.com Job Description ● Administrative works and directly report to the executive manager ● Answering phone calls in a proper phone manner ● Welcoming with a professional manner to a valued clients ● Assisted the executive manager and all area managers of what they need ● Called and reminded business managers about their product sales and quota ● ● ● ● ● Performed various clerical jobs Assisted the plan agents with their insurance policies Written down minutes of the meetings Preparing of cash liquidations from the petty cash Other related duties and responsibilities Professional Qualifications & Affiliations ● Bachelor of Science in International Relation 2003 - 2006 Mindanao State University - Marawi City, Philippines Trainings and Seminars Attended ● Ideal Customer Service Training, My Commitment to Service ● English Proficiency Training, FluentNow! For Professionals ● Fire Fighting Training ● Customer Service Workshop ● Dangerous Goods and Hazardous Training ● Comprehensive Customer Service Orientation Program ● First Aid Medical Training, Red Cross Philippines Key Competencies ▪ Administrative Competencies – a) Management of Time and Priority Setting b) Goals and Standards Setting c) Work Planning and Scheduling ▪ Communication Competencies – a) Listening and Organizing b) Clarity of Communication c) Getting Objective Information ▪ Cognitive Competencies – a) Problem Identification and Solution b) Assessing Risks and Decision-Making c) Thinking Clearly and Analytically