John Gilbert Paloyo

JOHN GILBERT PALOYO 133-G 13th Avenue East Rembo, Makati City- /--/-Summary of Qualifications : DXCTechnology (Formerly HPE) Science Hub Mckinley Road Taguig City Service Desk Analyst (April 2017 – Present)  Create Incident tickets and Service Request for users concern  Perform Hardware and Software troubleshooting and password reset  Make outbound call and remote access  Carefully escalate issues through appropriate support channels Cognizant Technology Solutions Science Hub Mckinley Road Taguig City Senior Process Executive (February 2015 – Present)  Create Work Order tickets for customers concern and implement ticketing management  Execute Hardware and Software troubleshooting, active directory, and networking  Master the use of support channels, process and tools  Perform outbound call to our service providers  Effectively and judiciously escalate issues and feedback through appropriate channels SUTHERLAND GLOBAL SERVICES Kalayaan North Road Taguig City Technical Consultant (November 2012 – January 2015 )  Assist customers concern regarding their software account specially in troubleshooting  Create lead opportunities for product upgrade  Generate sales for accounts LOB  Share best practices towards my colleagues INTEGRATED BUILDING SOLUTIONS PROPERTY MANAGEMENT and SERVICES INC. Paseo de Roxas Makati City Sales and Marketing Officer (July 2011 – July 2012)  Formulate marketing and sales strategy for the company  Administer product presentation for clients  Increase new account  Keep track the status of signed account  Initiate after sales service for closed account EPRIME BUSINESS SOLUTIONS INC. Alabang Zapote Road Las Piñas City Marketing Manager (Dec 2010– July 2011)  Create marketing strategy for the company  Conduct product presentation for clients  Initiate proposal to sell company services and increase new account  Monitor status of signed account  Prepare reports corollary to service offering PURATOS PHILIPPINES INC. FTI Complex Taguig City Marketing Asst. / Graphic Artist (June 2008– April 16, 2010)  Assist the team in creating ideas and marketing strategy for the company  Create layout and design for point of sales materials such as brochures, banners, leaflets, product labels, counter top shelves, wobblers, calendars etc.  Researched trends and ideas in the market  Create and regularly update the blogsite/website of the company  Responsible for the regular monitoring of competitor’s product prices JFM TELECOMS ( A SUBSIDIARY AND SENIOR CONTRACTOR OF PLDT ) Dansalan, Boni Mandaluyong City I.P. Supervisor (January 2007 – June 2008)  Oversees the daily operation  Restoration of DSL and Lease Line through field work  Restoration of DSL through the network  Clerical work such as payroll and encoding of data FREELANCE MUSICIAN Vocalist [Melagnia] (January 2006 – December 2006)  Sung on numerous corporate and special events  Played in various bars such as Padis Point (Monumento), Caf Lupe (Guadalupe), San Francisco Bar (Las Pinas), Harmony Bar (Annapolis), Column Bar (Timog), and Mayrics Bar (Espana) SAN MIGUEL CORPORATION Julia Vargas, Ortigas Pasig City Data Analyst (September 2005 – December 2005)  Encoding information about the companies stockholders  Sorting of dividends of each stockholders STANDARD CHARTERED BANK Emerald Avenue, Ortigas Pasig City Team Leader [Telemarketer] (January 2005 – September 2005)  Offers various promotion for people interested in loaning from the bank  Creating new ideas on how each member of the team achieve its monthly sales quota RUSTANS MARKETING CORPORATION Alabang Town Center, Muntinlupa City Sale Representative (September 2004 – December 2004)  Provide information to the customers on various products within the booth  Assisted with the formation of the display within the sales area Skills : *Excellent skills in Microsoft Office Applications *Competence in Computer Troubleshooting Trainings : English Proficiency – Berlitz (Paseo de Roxas Makati) *Proficiency in Adobe Photoshop & Corel English Proficiency – Excel Asia Human Resource Group ( Pasong Tamo Ext. Makati City) Internet Marketing – Lloyd Luna Marketing Course (Dian st, Palanan Makati City) Education : University Of Makati -) Bachelor of Science Business Administration Major in Retail Management REFERENCE ON REQUEST