John Gilbert Cubillas

John Gilbert Cubillas Senior Marketing Executive/Technical Support Qualified Technical Support Representative/ Marketing Sales Associate with extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently - - P-2 Cupin Compound Brgy 8 Lapu-Lapu, Butuan City, Philippines linkedin.com/in/john-gilbert-cubillas-78aa2a25a WORK EXPERIENCE SKILLS Senior Marketing Executive Bezla LLC 01/2022 - 12/2024, • Adobe Suite understanding Philadelphia PA (Remote) • Campaign performance analysis Achievements/Tasks Engage with high-net-worth hotel owners through proactive cold calling and inbound lead handling to promote Bezla's comprehensive hotel sales and marketing services. Conduct 40-50 calls daily using Ring Central, expertly overcoming objections and securing Zoom sales meetings to present services. Lead detailed service presentations, follow up diligently via email, and leverage strong closing skills to convert prospects into clients and upselling services for additional hotel properties Technical Support/Sales Full Potential Solutions (Fronteir Account) 08/2021 - 01/2022, Davao City (Remote) Achievements/Tasks Provided clear and concise step-by-step technical support to guide clients. Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. Asked customers targeted questions throughout troubleshooting to determine smart solutions. 08/2020 - 08/2021, Achievements/Tasks Monitored computer system performance and intervened in identified problems. Configured networks to meet performance requirements. Troubleshoot Internet, Cable, Phone issues Technical Support/Sales VXI Global Holdings Davao City Achievements/Tasks Provided Advance Internet Phone & Cable Repairs/ Billing / Customer Service / Retentions Upsell additional services upgrade IE: Internet , Phone , Cable. • Marketing consultancy • Computer backup management • Software update installation • Application installation • Customer needs analysis • Customer data management • Team leadership EDUCATION BS Sociology - Caraga State University (08/2016 - 03/2018) College (Undergraduate) LANGUAGES Technical Support Sutherland Global Services (At&t Account) 11/2018 - 09/2020, • Google Analytics expertise English Full Professional Proficiency