John Felix Murallon

Hi, I'm John Felix Murallon. I have a solid background in customer service, training, and administration, with over 5 years of experience in the BPO industry. I started as a Customer Service Representative handling financial accounts for clients in the US, UK, New Zealand, Canada, and Australia. During this time, I consistently exceeded KPIs and ranked among the top 20 agents out of 400.

As I grew in the industry, I transitioned into leadership roles, including being a Team Lead in Administration and Marketing, where I helped streamline processes and improve sales targeting OFWs in international markets. More recently, I’ve been working as a Trainer at Teleperformance, where I design and deliver training programs for both new hires and current agents. I’ve conducted voice, escalation, region-specific, and global training sessions—demonstrating my ability to adapt and communicate across cultures.

I take pride in my communication skills, leadership, and my ability to problem-solve in high-pressure environments. I'm also tech-savvy with a strong foundation in IT, particularly in network and cyber security, which helps me handle virtual tools and remote training effectively.

Right now, I’m looking to bring my experience in leadership, performance coaching, and technical knowledge into a role where I can help teams grow and deliver top-tier results.