John Felix Lustre

JOHN FELIX LUSTRE CUSTOMER AND TECHNICAL S SERVICE SPECIALIST PHONE - PROFILE I have 2 years of Customer service experience with Telecommunication (TELUS Canada) and almost 3 years of technical service role in different accounts. I am a technology enthusiast and self-motivated. I have worked in the BPO industry for almost 5 years. I have been in technical support and always strive to grow in a careeroriented environment. I am a fast EMAIL 2010 - 2017 Bachelor of Science University of Perpetual Help, Computer Engineer WORK EXPERIENCE TELUS INTERNATIONAL importantly, the benefit of my current employer. Mobility Account Customer Service Technical Service Churn Management Help Desk Sales Fraud Management Team Leader REFERENCE Prince Verzola B31 L3 Umbel St. Pembo, Makati City Manila, Philippines EDUCATION HISTORY learner, and I am always eager to learn new skills and knowledge for the purpose of career growth and more MY EXPERTISE ADDRESS - Client Experience Specialist | Taguig | Nov 2019 - Apr 2022 Mobility Customer Specialist CR1 Home Security and Automation Support Subject Matter Expert Account Verification Specialist Technical Support Tier 2 (Inbound & Outbound, Chats and emails support) CYBERNET SOFTWARE SYSTEM CORPORATION Network Engineer | Makati City | Aug 2018 - Oct 2019 NETGEAR and ARLO Account Over All Operation Support Email, Chat, Calls and Business to Business consultation CONCENTRIX Technical Support Tier 1, Apple | Shaw blvd. | Apr-Sep 2015 provide technical assistance to all Apple Products Former TELUS, Team Captain - Mariju Arellano HOBBY & INTERESTS Former TELUS Representative - Jade Louie Legazpi Church relative - Cooking Military Service Book Reading Children Worship Service