John F Shanahan

JOHN SHANAHAN Folsom, CA 95630 Cell: +1 -- PROFILE SUMMARY Meticulous, hardworking person who is excellent at multi-tasking in fast paced environments and working under pressure. Through various positions and experience, now obtains exceptional people skills, and the ability to easily defuse tense situations. SKILLS Self Motivated Team Player Problem Solving Customer Service Time Management Strong communication skills Computers Leadership Management WORK HISTORY Floor Manager Soap Stories | 2019 to 2020 Niagara On The Lake, Ontario. Motivated staff in order to meet company short and long term goals Trained staff to perform allocated roles. Managed inventory. Assisted customers with any queries or requests. Patrol Officer Paladin Private Security | 2018 to 2019 Sacramento, California Prevented losses and damage by reporting irregularities, informing violators of policy and procedures. Created daily documentations of events and actions performed. Provided a unique level of customer service to help create an environment that is safe, engaging and inviting Psych Technician ACHIEVEMENTS Promoted to Floor Manager from Sales Agent within 3 months Soap Stories Elected leader of a house, managing a team and shifts Milhous Children Services PERSONAL HOBBIES Team Sports (Baseball) Puzzles and Games (Chess) Travel Reading Cooking classes Photography UC Davis | March 2017 - Oct 2018 Sacramento, California Observed patient behavior, listened to their concerns, and recorded their conditions Provided support and counseling to 5150 clients Implemented de-escalation techniques to defuse tense situations Supported medical staff with daily documentation • Mental Health Technician Milhous Children Services | 2015 - 2017 Nevada City, California • Taught life skills to clients, while providing direct patient care, guidance, and positive role modeling. Observed and documented behaviors, by implementing, evaluating, and monitoring treatment. Provided a continuum of care for children and families by creating positive, helpful and appropriate relationships