John Erik Enriquez Fausto

I was able to work in back office as data entry and email support for 3 years. I am one of the agents that can resolve more queues compared to others. I can reach my quota under 6 hours working time and the remaining 2 hours of my shift, I spent on assisting my colleagues so they can also reach their quotas. I was also able to train new comers before I transfer to special queues department. In this department, we handle special cases such as backlogs, cases that were untouched by tier 1 back office due to too much volume of queues