John Erick Sacayan Soriano
Block 4 Lot 4 Barangay San Miguel II,
City of Dasmariñas,Cavite 4114-
Objectives: To obtain a responsible position in a company where my experience, accomplishments and proficiency will allow me to learn whatever additional skills the position requires that simultaneously offers an opportunity for growth and advancement.
Work Experience
Company: Optum Global Solutions (Philippines), Inc.
Northgate Cyber Zone, Filinvest City, Alabang, Muntinlupa City 1781
Position: Customer Service Representative: RX Member Representative Agent/Advocate (Healthcare - USA) (Date Hire: October 23, 2019 to present)
Duties and Responsibilities:
Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as medicine order processing, medicine delivery status, and eligibility and claims.
Intervene with care providers (doctor’s offices) on behalf of the customer to assist with the approval of their prescription for mail order service.
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Company: iQor, Inc.
3/F Robinsons Place Dasmariñas E. Aguinaldo HWY Corner, Governor’s Drive Cavite, Philippines 4114
Position: Customer Service Representative: Customer Care Agent (AT&T/DTV Postpaid - USA) (Date Hire: September 5, 2019 – October 22, 2019)
SM – Governor’s Drive corner Aguinaldo Highway, Brgy. Sampaloc 1, Dasmariñas City, Cavite, Philippines
Position: Customer Service Representative: Customer Care/Tech/Sales Agent (Virgin Mobile Postpaid and Prepaid account – Canada) (Date Hire: May 10, 2016 - Date of Separation: August 31, 2019)
Duties and Responsibilities:
Helps/Assist the customer regarding billing inquiries (explanation of the bill charges and credits on the account)
Helps/Assist the customer regarding inquiries of the call, sms, and data usage both local and roaming usage
Helps/Assist the customer regarding basic troubleshooting of the phone (if phone is not working, if customer cannot make incoming/outgoing calls, if customer cannot send/received sms, if customer cannot access data connection)
Helps/Assist the customer regarding payments on the account through credit card payment
Selling Virgin products like Virgin Home Internet to the customer (give information about the product and what is the advantages of it versus other competitors)
Company: Convergys Philippines, Inc.
Northgate Cyberzone Filinvest Corporate City Alabang, Muntinlupa City 1770 Philippines
Position: Technical Support Associate I (Dell Computer and Laptop Canada and USA) (Date Hire: September 7, 2015 – Date of Separation: May 9, 2016)
Duties and Responsibilities:
Helps/Assist the customer in troubleshooting/fixing their computer problems through phone or through email.
If a part of the computer needs to be replaced, set correct dispatch depending on the warranty type of the customer and depending on the parts to be replaced.
If the warranty or the problem is not supported, inform the customer or transfer the customer to the correct department and informed the right number to dial the next time the customer will call.
Company: Rustan's Supercenter Inc.
Position: Data Controller/Branch MIS/I.T. (Regular Employee) (October 16, 2010 to August 28, 2015)
(October 2010 – February 2015 ) – Shopwise
(February 2015 – August 2015) – Rustans
Duties and Responsibilities:
Troubleshooting of computers in terms of hardware and software.
Supporting all departments about concern in computer both hardware and software.
Enters data from source documents into the computer following format displayed on screen, and enters necessary code.
Verifies correctness of entry data according to procedures and comparison with source documents and re-enters data into the computer system.
Facilitates retrieval of data information such SKU and description of ‘not found’ items.
Checks and update price data in the system.
Keeps track of received data and source.
Prepares and sorts source documents to be encoded or entered into the computer system.
Operates selected equipments used by the department such as computers and barcoding machine in an efficient and safe manner.
Recognizes deficiencies in source documents and return to source area for correction and completion.
Company: Zilog Electronics Philippines, INC.
8460 Dr. A. Santos Avenue, Sucat Parañque City Philippines
Position: Temporary IR-Clerk (October 9, 2008 – March 9, 2009)
Duties and Responsibilities: Inputs the data/inventory of the Infrared/remote in the computer and generates report of the status of the remotes.
Company: Sharp (Philippines) Corporation
Km. 23 West Service Road, South Superhighway, Alabang, Muntinlupa City
Position: Production Operator (Document Systems Division)
(December 3, 2007 to January 30, 2008)
MC holder Assembly of ZT50/ZT81
(February 22, 2008 to March 28, 2008)
Duties and Responsibilities:
Cleaning one part of the case (the part that the tape should be placed) of the Puma Refresh (one of the things that is use in a photocopier/Xerox machine).
On-The-Job Training
AMA Computer Learning Center Alabang
(New Alabang Centro Alabang Interchange, Muntinlupa City, Philippines)
Position: Software Installer (June 28, 2006 to October 16, 2006)
Duties and Responsibilities:
Installing Operating System (OS) such as Windows 98 and Windows 2000 in the Computer; Installing of different software’s such as Anti-virus, Windows Office and other software’s needed by a specific user in the computer; Formatting of hard disk drive.
Educational Background
Tertiary:
2005 - 2007AMA Computer Learning Center Alabang
New Alabang Centro Alabang Interchange, Muntinlupa City
Computer System Design and Programming (CSDP)
Award: Outstanding Student Award (May 11, 2007)
Weighted Cumulative Average:1.58
Secondary:
2001 - 2005San Roque Catholic School
Mendiola St., Alabang, Muntinlupa City
Award: Deportment Award (2004)
Elementary:
1995 - 2001Buli Elementary School
Buli, Muntinlupa City
Skills
Programming
Programming Language: Visual Basic 6.0 Programming Language
Literate in Ms Office (Ms Word, Ms PowerPoint, Ms Excel), JDA System
Extra Curricular Activity
Junior Programming Society (JPS)
Position: President -)
National Service Training Program – I (NSTP-I)
Position: President -)
BYTES (AMA-CLC News Organization)
Position: Editor in Chief (E.I.C.) [-]
Junior Programming Society (JPS)
Position: Vice-President -)
P.E.S.O. (Physical Education Student Organization)
Position: Vice-President-
Seminars
Title: In-school Leadership Training Seminar on the Irrefutable Laws of Leadership
Youth Affairs and Sports Development Office (Y.A.S.D.O)
Date: August 23, 2005
Place: AMA Computer Learning Center Alabang
New Alabang Centro Alabang Interchange, Muntinlupa City
Personal Information
Gender :Male
Height:5’7’’
Weight :80 kg
Age:32
Citizenship:Filipino
Birthday:July 2, 1988
Birth Place:Purok 2 Buli, Muntinlupa, Metro Manila
Religion:Roman Catholic
Civil Status:Married
Fathers name :Mario B. Soriano Jr.
Father's Work:Brokerage
Mothers name:Dominga G. Sacayan
Mother's Work:House Wife
Character References
Rafael Putal
Team Leader (iQor - Virgin Mobile Canada account) -
Deo P. Navarro
I.T./M.I.S. Head (Shopwise-Headoffice) -
Chabby F. Camaclang
Team Leader (OptumRx) -
I hereby certify that above information given is true and correct to the best of my knowledge and beliefs.
John Erick S. Soriano Applicant Signature
