John Eric Alforque

JOHN ERIC ALFORQUE VIRTUAL ASSISTANT Personal Background I have years of experience working remotely and I have already dealt with different types of campaigns like Influencer outreach, account management with website building, lead generation, appointment setting, sales and marketing. I also have experience working in a call center industry for a long time and most of the accounts that I have handled are related to customer service and technical support where I learned a lot but am still learning more. I am open to new job opportunities that will help me reach my goals in life. Experience Education 2007 Asian Touch Institute Hotel & Restaurant Management 2005 New Era National Highschool Secondary Level 9 Virtual March 2023 Up to Present Virtual Assistant -Go High Level Management. -Building Funnels. -Creating workflow automation. -Creating online appointment scheduling via GHL Calendar. -Canva content editing and creation -Calendar and Form Integrations. -Building leads for outreach. -Completing task depending on the clients request Liink Digital LLC. Marketing Specialist Skills & Expertise Canva Content Editing & Creation Building Full Funnels Webflow, Unbounce & GHL GHL Management -Experience in using Go High Level. -Canva content editing and creation -Creating workflow automation. -Creating online appointment scheduling via GHL Calendar. -Building full funnel mockup in figma. -Building full Funnels using Go High Level, Unbounce and Webflow. -Calendar and Form Integrations. -Building leads for outreach. -Creating full ad content in Creatopy -Answering Inbound Emails and Chat Mockup Creation Using Figma Ads Content Creation via Creatopy Infinity Affiliates CRM Management Virtual Assistant Customer Service -Making 150-250 list of leads per day. -Outreaching using different type of platforms.(FB,Instagram,Linkedin,Email & Tiktok) -Handling Sales and Marketing. -Making sure that all closed deal are running. -Canva content editing and creation for posting. -Managing CRM (Monday.com) -Building leads for outreach. Social Media Outreach Email Support Microsoft Office Google Suite Lead Generation Sales & Marketing Call Monitoring (Quality Analyst) Call Management Live Chat ChatGPT Zapier Integration Valor Global Quality Analyst -Call monitoring and providing actionable insights through monitoring. -Gathers information to improve agent performance in the contact center. -Monitors the customer interactions, we use evaluation forms to capture insights from these interactions. -Listening to multiple calls to see the trend. -Provide feedback to develop call handling skills. Experience Universal Translation Services Virtual Assistant / Project Manager -Answering queries via inbound and outbound calls also chat. -Managing CRM. -Assigning jobs to translators and proofreaders. -Monitoring translators,proofreaders deadlines. -Taking highly escalated calls. -Setting up calendars for deadlines and appointments. -Managing team and handling trainings -Completing task depending on the clients request Inspiro April Customer Service/Advance Technical Support -Answering queries via inbound calls and making outbound calls if needed. -Handling billing, product and services inqueries. Also do upselling -Provide troubleshooting for technical concern.. -Scheduling tech dispatch if needed. QNJ Data March Virtual Assistant | Account Supervisor -Managing CRM. -Gathers information to improve agent performance in the contact center. -Answering queries via inbound and outbound calls also chat. -Managing a team . -Listening to multiple calls to see the trend. -Provide feedback to develop call handling skills based on the company KPI.. -Call monitoring .