John E. Trinidad

John E. Trinidad --• https://www.linkedin.com/in/john-e-trinidad/ 3986 Saint Anthony’s Village, Sangi, Pajo, Lapu-Lapu City, Philippines, 6015 PROFESSIONAL SUMMARY __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ To be able to apply my knowledge and skills gained through academic courses, training, seminars, and job experiences. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. I am highly trainable and willing to learn new things. WORK EXPERIENCE __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Driver Support Specialist Budee - Remote • Lapu-Lapu City, Philippines • • • • • • • • Verify the driver’s schedule and their zone assignments for the day Check on the Internal Maps for zones and perform routing/re-routing Assign/move orders and drivers to adjacent zones if necessary Ensure drivers are following their routes and assign the best possible way depending on order location Handles inbound driver calls for customer order status and outbound for customers Negotiate with the driver’s customer for OOS/missing items/replacement and offer a re-schedule/discount Input under/over items in the discrepancy log and remove/add to the driver inventory Acquire ETA for orders and driver arrival back to the hub Assistant Manager Credit Antidote - Remote • Lapu-Lapu City, Philippines • • • • • • Jan 2021 - Mar 2022 Handle multiple stores under one cluster Monitor, coach, train, and evaluate the performance of the store and also VA’s Conduct huddles, meetings, and training for all employees Gather and analyze performance reports of each store Create Action plans and Verify improvements Perform final interview for VA applicant Order Management Specialist Amazon - Remote • Lapu-Lapu City, Philippines • • • • Sep 2022 - Sep 2023 Sep 2017 - Mar 2019 Processing orders from a USA-based website following very specific steps Update the status of all packages from shipped, in transit, to delivery, monitoring for any shipping problems Creating new customer accounts by filling out online forms, and recording account info in a database Logging into various accounts and updating a database with current account balance, expiration date, promotions, etc. • Copying and pasting coupon information from emails into a spreadsheet • Preparing and editing return shipment labels with Photoshop or similar image editing software • Monitor inventory for price changes and out-of-stock items Customer Service and Back Office Support My Water Filter - Remote • Lapu-Lapu City, Philippines • • • • • • Order Processing Bookkeeping and accounting Customer Service, Sales, Inquiry, Complains Data Entry, adding products and content to websites Knowledgeable with the Magento eCommerce platform Experience with Xero Accounting, Asana, Harvest, Ontraport, Zendesk Assistant Restaurant Manager McDonald’s Corporation • Lapu-Lapu City, Philippines • • • • • • • • • • • Nov 2007 - Oct 2011 Give feedback and coaching to all employees at all times Set sales targets and objectives for crew persons daily Maintain Quality, Service, and Cleanliness at Standard levels Handles customer complaints Ensures that Food Safety is in place and practiced In charge of building maintenance and planned maintenance Knowledgeable in the ordering of perishables Adhere to standards for receiving food and dry products Conduct daily and weekly inventory of food and dry products Train employees on Company policies and procedures, Workplace safety and security Complete and analyze restaurant reports and make an action plan Front Desk Officer Crown Regency Hotels & Resorts • Lapu-Lapu City, Philippines • • • • • • • Nov 2016 - May 2017 Mar 2007 - Nov 2007 Facilitate check-in process Provide information on hotel amenities, events, and promo Coordinate with all departments during hotel operations Knowledgeable about local and national tourist spot destination Handles tour packages Process billing statements Prepares daily hotel statistics report EDUCATION __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Bachelor of Science in Aviation Technology Indiana Aerospace University • Lapu-Lapu City, Philippines 2002 - 2007 Graduated with Bachelor of Science in Aviation Technology SKILLS __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • Customer Service • Administrative Task • Shift Management