John Dominic Caberte

EXPERIENCE ONEVOIX – BUSINESS DEVELOPMENT CONSULTANT 2013 - 2017 Business transformation through analytic strategies has always been my strong suit. What you thought was working can be enhanced and developed through cutting edge marketing which utilizes the technology available today. JOHN DOMINIC CABERTE PROJECT MANAGER SKILLS & ABILITIES Knowledgeable in different modern and up to date software Excellent command of the English language verbally or in writing Has organizational experience with budgeting and network coordination Computer troubleshooting VITALS 34 B Naguilian Road, Baguio City Philippines T- M- E- MOJO VIDEO MARKETING – PROJECT MANAGER 2013 - 2014 A catalyst to client success. Worked tenaciously in making sure that client goals are achieved. ISSIST / FAX87 – TECHNICAL SUPPORT MANAGER 2010 - 2013 Provided quality and prompt service to clients while working on a virtual team environment. Contributed greatly to the processes that was implemented. G.E. CREDIT CARD UNION – SUBJECT MATTER EXPERT 2008 - 2010 Supported Chevron cards (US). Responsible for making sure that the agents are up to speed with the latest update from the client. Also responsible for formulating AHT and FCR strategies. ACCENTURE – SUBJECT MATTER EXPERT LEAD 2006 - 2008 Supported call center agents on a specific project client, making sure SLA’s are met. FORD GROUP PHILIPPINES – DEALER OPERATIONS ANALYST 2005 - 2006 Keeping the dealerships together and is responsible in making sure that all the process are followed. Spearheaded a campaign that was driven to 97% completion. 2 JOHN DOMINIC CABERTE EDUCATION PROJECT MANAGER SAINT LOUIS UNIVERSITY, BAGUIO CITY Bachelor of Science (B.S), Mass Communications/Media Studies SEMINARS AND SYMPOSIA ATTENDED Six Sigma Process Mapping - Ford Plant Sta. Rosa Laguna Six Sigma Pareto Analysis - Ford Plant Sta. Rosa Laguna Fundamentals of strategic planning - Ford plant Sta. Rosa Laguna Developing and Executing a Customer-centric Strategy - Ford plant Sta. Rosa Laguna Successfully Managing People - Ford plant Sta. Rosa Laguna REFERENCES UPON REQUEST