John Dexter Ang

JOHN DEXTER ANG- l-l P. De Joya street Maguihan , Lemery Batangas Results-Driven Customer Service Specialist & Sales Professional Leveraging 2 years of experience in Customer Service Role, with additional expertise in Sales Representation and Appointment Setting, I excel in delivering exceptional customer experiences, driving sales growth, and building strong relationships. AREA OF ESPERTISE Problem Solving Critical Thinking Google Meet Handling inbound and outbound calls Organizational and Time Management Strong Communication verbal and written EDUCATION CRM tools (Salesforce) Excel Spreadsheet Appointing Schedule Hubspots Slacks Gmail HUMSS (HUMANITIES AND SOCIAL SCIENCES ) Lemery Senior High School|- WORK EXPERIENCES BDC USA LLC Appointment Setter | MAY 2024 - DEC - 2024 Making outbound call and inbound call, Answering call for every customer inquiries. Schedule appointment for sales representatives to meet with customers for test drive . Describe detail or services and prices, respond to question from customer. Deliver prepared sales talks, reading from scripts that outline the vehicle, in an effort to persuade potential customer to buy the vehicle. RESULTSCX LIPA Retail Account | August 2022 - January 2024 Answering inbound calls and Help guest in placing order, refund and replacement Validate eligibility of the guest for discount and price match Handling third party vendor and check the delivery status of the Same day delivery order Personalized. Friendly, and handling customer complaints that can’t handled at front line level. Troubleshooting technical issues related to device setup, and app functionality RESULTSCX LIPA Sirius XM Inbound | January 2024 - May 2024 Receiving inbound calls from SiriusXM subscribers with various questions and concerns. Answering questions about billing statements, explaining charges, and resolving billing discrepancies. Troubleshooting technical issues related to radio reception, device setup, and app functionality. Identifying potential upselling or cross-selling opportunities during customer interactions. ADDITIONAL INFORMATION Languages - Filipino - English OPTIMISTIC LOYAL HIGHLY ORGANIZED ANF EFFICIENT OPEN CONSTRUCTIVE CRITICISM PERSONAL: Extrovert Reliable Confident Friendly and easy to get along with Passionate about doing a good job LINKEDIN https://www.linkedin.com/in/johndexter-ang-8a-/ FACEBOOK https://www.facebook.com/share/14EaTyCC3MU/?mibextid=wwXIfr Thank you for considering my application. I look forward to discussing how my skills and experience can contribute to the success of your team. JOHN DEXTER ANG ___________________ APPLICANT