JOHN T. DESTACAMENTO
#41 Byron St. Filinvest 2, Batasan Hills, Quezon City--
WORK EXPERIENCES
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Customer Success Manager
Anafore PTE LTD – Singapore
March 21, 2017 – Present
Having an impact in the new ‘Customer success management’ role in SaaS with data-driven
decisions. Ensures our Enterprise clients are successful in finding the right talent for their
business.
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Training Buddy – Insurance Customer Service Account
Affinion International – Pioneer Account
November 7, 2016 - Present
Plans, conducts, coordinates and implements a comprehensive training program for staff.
Training components will be geared toward new hires, existing staff and individuals who seek
one-on-one assistance.
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Retention Specialist – Insurance Customer Service Account
Affinion International – Pioneer Account
April 16, 2016 – November 4, 2016
Retain insurance accounts from insurance members which calls in for cancellations, form
requests and changes. Answers email queries and performs outbound calls if necessary for
problem solutions.
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Apple Care Advisor – Pioneer Account
Teleperformance Philippines
July 13, 2015 – March 11, 2016
Inbound and Outbound account for Asia Pacific consumers
Answers on-time Emails for queries and quick solutions for web-based consumers
Floor Walker for five teams available on the operations floor Consultant (Project Based for
Philippine Team)
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Preen.Me
June 2014 – September 2014
Product Segregation and Identification
Ensure quality of online brand identification
Createengaging articles for online readers worldwide
Come up with topics that are highly relatable to the marketdemographic of the online
brand
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Beauty Editor
Smart Alternatives Magazine
September 2011 – April 2012
Review and segregate topics for articles
Plan topics suited for the issue’s theme
Copywrite articles submitted for editing
Review products for readers’ additional information.
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Resident Makeup Artist
Solar Entertainment
March 2006 – June 2010
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HR Analyst
IBM Business Services
May 2004 – October 2005
Provide HR-related services for an international account
Call management regarding policies and systems of the company
Assist employees with issues regarding leaves, benefits and assessments
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Customer Service Associate
eTelecare International
(eTelecare Global Solutions)
April 2002 – March 2004
Call management for a financial account
Provide inbound customer service for an international brand
PERSONAL DATA
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October 21,-lbs
In Robust health
Filipino
Single
EDUCATIONAL BACKGROUND
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College
Ateneo de Manila University
Management Information Systems
March 2002
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High School
St. Agnes Academy
March 1998
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Elementary
St. Agnes Academy
March 1993
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Vocational
Centre for Aesthetic Studies
January 2008
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Training
Art of Airbrush Make-up
TempTu New York - Online
August 2008
Basic Makeup Artistry