JOHN DEMLEE BARBAS
TEAM LEADER
CONTACT--B75 L60 Pyrite st. Deca Homes Talomo,
Davao City
SKILLS
Efficient Problem Solving Skills.
Effective Communication Skills
Expert In Delegating Tasks
Mediator
Reward Achievements
Integrity
Respects Team Members
Positive Attitude
PROFILE
As an experienced professional with 10 years in the BPO industry, I have held
various roles ranging from agent to subject matter expert to team leader. My
expertise includes handling flight, hotel, and car reservations, billing, sales, technical
support, and retentions. I have spent 8 years as a team leader, with a focus on
providing guidance and support to my team, resulting in consistently high
performance and customer satisfaction. My most recent experience includes
handling annotations at Meta.
WORK EXPERIENCE
Operations Supervisor
Teleperformance
-
Planning travel accommodations, booking flights, hotels, car rentals, and
coordinating activities. Monitoring employee productivity and providing
constructive feedback and coaching Setting goals for performance and
deadlines in ways that comply with company's plans and vision
Operations Supervisor
University of Mindanao
Bachelor of Elementary Education-
REFERENCES--
VXI Global Solutions, LLC
-
Manage and lead a team of sales, billing, and technical support specialists to
meet production goals and quality standards.
Provide coaching and mentorship to team members to promote career growth
and development.
Develop and maintain team schedules to ensure adequate staffing and
productivity.
Monitor and report on team performance metrics and provide recommendations
for improvement.
Collaborate with other teams within Comcast Central Bulk to ensure the
successful resolution of customer issues.
Conduct regular team meetings and participate in cross-functional meetings as
required.
Ensure compliance with all company policies, procedures, and quality standards.
Operations Supervisor
Concentrix Philippines
LANGUAGES
English
-
Manage and lead a team of annotation specialists to meet production goals and
quality standards.
Provide coaching and mentorship to team members to promote career growth
and development.
Develop and maintain team schedules to ensure adequate staffing and
productivity.
Monitor and report on team performance metrics and provide recommendations
for improvement.
Collaborate with other teams within Meta to ensure the successful integration of
annotated data into AI and machine learning models.
Conduct regular team meetings and participate in cross-functional meetings as
required.
Ensure compliance with all company policies, procedures, and quality standards.
