John Dawal

I have a very extensive skills and knowledge in Customer Service. I have been in the BPO industry for about six years now. As an experienced Customer Service Representative, I am adept at managing day to day work flow activities, from providing support to my immediate managers to serving as point person and the “voice” of the Company.

I believe all aspects of my past experiences can benefit your Company. Key elements which I possess for the success of the position includes the following:
· Exceptional Organization and Customer Service Skills
· Keen Attention to Detail
· Proficient in Microsoft Suite, (Both MAC and PC Computer Savvy)
· Commitment (First Person In, Last Person to Leave Mentality)
· Professional Demeanor
· Detail Orientated, Accurate, Flexible and Reliable
· Team Player with the Ability to Work Effectively in any Environment
· Strong Verbal and Written Communication Skills

Other qualities that I possess, which may not be readily apparent from my resume include integrity, intelligence, and high energy, along with a diverse background and range of abilities. I am one who embraces creativity, new ideas and able to work in fast-paced environments. My ultimate career goal is to grow with a company that is passionate about what they do,works above and beyond for their clients, and is well known for their explicit services.