John Daniel Ylanan

DECEMBER 10, 2024 JOHN DANIEL M. YLANAN Lapaz Bogo City Cebu -- OBJECTIVE To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. WORK EXPERIENCES Continuum Global Solutions Start: May 10, 2021 End: January 10, 2024 Customer Service Representative (Verizon Wireless)  Resolving device issues using troubleshooting techniques and providing clear and concise information  Help drive sales by offering products and services that will improve the customer's wireless experience  Processing orders and transactions.  Resolving issues and troubleshooting technical problems.  Delivering information about a company’s offerings.  Providing proactive customer outreach.  Handling customer complaints.  Collecting and analyzing customer feedback EDUCATION Primary  Anonang Norte Elementary School Secondary  Lapaz National High School Tertiary  Felipe R. Verallo Memorial Foundation Inc.  Bachelor in Secondary Education Major in Technology Livelihood Education  Graduated April 16, 2020 REFERENCES  2 Will provide upon request