John Daniel Ylanan

Hello! My name is John Daniel M. Ylanan. An experienced and results-driven sales and customer service professional with a strong background in inbound, appointment setting, email management and client support. At Mindy Support/Pexly, I specialized in handling several project such as ECMT, Discovery Accomodation, Bishard Homes and Scoupy Reciepts. I consistently met and exceeded KPI goals while maintaining a friendly, service-oriented approach.

Previously, as a Customer Service Representative at Verizon, I provided top-tier support, managed customer accounts using advanced database tools, and resolved inquiries efficiently—earning recognition for my performance and professionalism.

I bring to every project a strong work ethic, attention to detail, and a commitment to helping clients grow their customer base and improve satisfaction. Whether you're looking for a sales closer, appointment setter, or customer support agent, I’m ready to deliver results.

Here’s what I bring to the table:

✅Excellent communication and problem-solving skills

✅Experience with tools like Zendesk, Freshdesk, and other CRM platforms

✅Proven ability to manage high-volume interactions with empathy and patience

✅Fast learner, tech-savvy, and highly organized

✅Chat Support

✅ Email Management

I also hold a Call Center Customer Service Certification, which has sharpened my skills in managing difficult situations while maintaining professionalism and calm under pressure.

I’m confident I can provide outstanding service that aligns with your company’s values and customer expectations. I’d love the opportunity to connect and discuss how I can contribute to your team.

Looking forward to hearing from you!