John Crocker

PROFILE I am a highly motivated customer service professional with a drive to succeed and a passion for doing things well. I have exceptional problem solving skills and the ability to adapt to any challenge. I am seeking a place of employment that won’t just be a job, but a family. I am looking for an organization to grow with, and a working relationship that will be enriching to my life and to the community. I sincerely hope that you are looking for someone who feels the same way. EXPERIENCE CUSTOMER SERVICE SPECIALIST SYKES | FEB 2019 - PRESENT Applying company policy and online security measures in all customer interaction. Engaging in direct, professional sales tactics to meet sales goals. JOHN CROCKER CUSTOMER SERVICE SPECIALIST CONTACT-- ASSISTANT MANAGER DOMINO'S | OCT 2018 - JAN 2019 Maintaining a clean, organized kitchen environment. Resolving employee complaints and developing team moral Interviewing, hiring, and training new employees Analyzing and monitoring cash flow PATIENT ACCOUNT SPECIALIST CAPE FEAR VALLEY HOSPITAL | APR 2018 - JUN 2018 Reviewing patient bills for accuracy and completeness, and obtaining any missing information. Maintaining patient confidentiality as per the HIPAA guidelines and company policy. Resolving payment disputes between patients and insurers. SENIOR CUSTOMER SERVICE SPECIALIST CIGNA HEALTH INSURANCE | MAR 2017 - FEB 2018 Providing customer support via telephone and written communication. Resolving customer complaints in a timely and professional manner. Working with team to develop analytical reporting infrastructure and processes to pursue strategic initiatives. SKILLS Customer Complaint and Deescalation Leadership and Team Building Complex Problem Solving and Creative Critical Thinking Financial Management Product Management Management Project Management Process Improvement Interview and Performance Evaluation Strategic Management Project Planning High Intensity, Fast Paced Workplace Experience Computer Skills Written Communication Data Analysis Customer Service