John Chukwujindu Opara

JOHN CHUKWUJINDU OPARA Contact Address: Plot 666, Phase 2, AMAC/ACO Housing Estate, Airport Road Lugbe, Abuja Phone Numbers: -, - Email:- PROFESSIONAL SUMMARY I am a multi-skilled professional with over 14 years of solid experience in Private and Public Sector Management Consulting across the Financial and Professional Services industry with experience in Private & Public Sectors Strategy Formulation & Execution, Business Intelligence, Operations, Customer Service & Relationship Management, Digital Marketing Execution, Stakeholder Engagement & Management, Issues based Advocacy, Project Management, Monitoring & Evaluation. I am a competent leader and team player who has exhibited the ability to build excellent business partnerships, strong communication and interpersonal skills, and tremendous business growth over the years. Currently working for Trustfund Pensions Limited as the Head of E-Marketing with responsibilities for articulating and driving Digital Marketing strategies, creating contents, coordinating advertising campaigns, pre and post campaign analytics in order to make informed business decisions, run specific ads at target demographic audience by gender, age, lifestyles, preferences and stimulate lead generation and subsequently conversion. EDUCATION M.A in Society & Development Studies (In view) University of Abuja, Nigeria April 2021 – Present B.Tech in Industrial Chemistry Federal University of Technology, Owerri January 2000 – December 2004 WORKHISTORY Head, E-Marketing June 2021 – Present Trustfund Pensions Limited, Plot 820/821, Labour House, Central Area, Abuja, Nigeria. Key Job Responsibilities • Responsible for articulating digital marketing strategies • Creating contents for running advertising campaigns • Carry out pre and post campaign analytics to make business decisions • Run specific contents and ads at target demographic audience by gender, age, lifestyles, preferences • Rendered statutory reports to Management and Industry Regulator Business Intelligence Manager July 2020 – May 2021 Trustfund Pensions Limited, Plot 820/821, Labour House, Central Area, Abuja, Nigeria. Key Job Responsibilities • Ran analytics on Business Intelligence Directories on Emerging Businesses and Markets • Maintained a database of new business Listings • Carried out Peer to Peer Benchmarking and Rankings • Converted emerging markets and new businesses to fruition. Micro Pension Manager July 2019 – June 2020 Trustfund Pensions Limited, Plot 820/821, Labour House, Central Area, Abuja, Nigeria. Key Job Responsibilities • Drove and implemented the financial inclusion strategy of the Central Bank of Nigeria through initiatives against old age poverty which is one the one of the overarching fundamentals for the introduction of Micro Pension Plan for the citizens in the Informal sector • Carried out advocacy and outreach programmes to the target and focus groups that fall under the Micro Pension Plan • Carried out on boarding of new prospects • Handled Post on boarding Engagement and Management • Carried out General Customer Relationship Management activities Deputy Head, Customer Service & Relationship Management July 2013 – June 2019 Trustfund Pensions Limited, Plot 820/821, Labour House, Central Area, Abuja & Lagos, Nigeria. Key Job Responsibilities • Assisted the Head of the Department to drive the Company’s Customer Service and Relationship Management mandate/service charter of the organization towards her customers and stakeholders • Supervised a team of Customer Service Relationship Management Officers/Customer Service Officers in the Lagos Region • Managed Customer Relationship with a spectrum of High-Net-Worth Customers globally • Carried out Customer Education and one of the Company’s Academy Trainer • Anchored advocacy workshops for Active, Retired and Prospective customers • Carried out General Customer Relationship Management activities Head, Contributions (Operations) April 2012 – June 2013 Trustfund Pensions Limited, Plot 820/821, Labour House, Central Area, Abuja, Nigeria. Key Job Responsibilities • • • • • • Drove the Pension Contributions mandate of the Company inline with the Pension Reform Act 2014 Rendered Statutory and Management reports to the Regulator and Board/Management respectively Supervised a team of over 30 Collections, Enrolment, Complaints Resolution and Reconciliation Officers Interfaced with the Pension Fund Custodian, Regulator, Stakeholder to ensure seamless processing of pension contribution of members Ensured seamless inter directorate and departmental collaborations in managing stakeholder expectations within agreed timelines Maintained a register of over 750,000 members from the point of on boarding of new customers to processing of remitted contributions and resolution of transaction related challenges Head, Corporate Planning & Strategy December 2010 – March 2012 Trustfund Pensions Limited, Plot 820/821, Labour House, Central Area, Abuja, Nigeria. Key Job Responsibilities • Assisted the Leadership in setting the company’s strategic directions and priorities • Assisted the MD/CEO to monitor the achievement of the corporate objectives of the company • Executed both Management and Board Retreats for the company • Conducted quarterly performance review sessions for the company • Drafted and rendered periodic corporate performance reports for the company • Participated in strategic review meetings and was involved in several ad hoc teams within the organization Coordinator, Business Development & Strategy April 2010 – November 2010 Emergency Response Services Group (Emergency House) Lagos & Port Harcourt, Nigeria Key Job Responsibilities • Carried out market research to ascertain past, present and projected position of the Company in the medical personnel outsourcing, emergencies and products market • Developed business and marketing strategies cross cutting the subsidiaries in the group • Developed proposals for medical emergencies training and product sales • Developed proposal worth N360 million for the training and setting up of Community-based Emergency Management Service for the Nine Niger Delta States • Facilitated an in-house management training on Corporate, Business & Organizational strategy, Business transformation and Work Ethics for the staff of the Company • Represented and participated in physical and online bid sessions for the Company • Participated in several client business start-up and follow up meetings Associate Consultant October 2007 – March 2010 PricewaterhouseCoopers Lagos, Nigeria SOME SELECTED PROFESSIONAL CONSULTANCY WORK EXPERIENCE IN PRICEWATERHOUSECOOPERS, NIGERIA (A) Strategic Management Framework (Lagos State Government, Alausa Ikeja) PwC was engaged to assist Lagos State Government facilitate the development of structured frameworks for the determination and prioritization of key goals and objectives and the development of actionable strategies and mechanisms for capacity building and service delivery processes to its citizenry and proactively position Lagos to face and tackle the challenges of a mega city by the year 2020. • Team member of the process work stream that assessed and documented the existing capacity (AS IS) in terms of existing service delivery processes • Envision the state service delivery processes will be (TO BE) by 2020 • Identify the existing gaps between 2020 and 2008 • Develop (design) the migration strategies with definite timelines and milestones to move Lagos State from its current state to the envisioned state in 2020 • Carried out research works and interviews into these outlined sectors, documented its findings, identified overlaps and duplications • Documented the To-Be process state for service delivery which formed the “State Pact” and final process document (B) Medium Term Sector Strategy (Lagos State Government, Alausa Ikeja) PricewaterhouseCoopers was engaged to assist the State develop and map strategic policy priorities that aligns with resource allocation, within the context of forecast information on the State’s macroeconomic and financial outlook. The aim is to allocate resources towards strategic State goals and objectives within the constraints implied by the overall fiscal targets. • • • • • • Part of the team working on identified seven select sectors on the engagement Conducting kick off training sessions in teams Conducting strategy sessions in teams for reviewing high level sector specific policy documents Articulating executable initiatives and strategies, reviewing of existing budget commitments (current & future impacts) Documentation (log frames, costing, phasing, allocating indicative envelopes and macroeconomic data & assumptions) Designed strategies for the implementation of activity budgeting for the State (C) Engagement Acceptance and Execution Process: Risk and Quality Assurance Review (PricewaterhouseCoopers West Africa Theatre Review) Risk and quality review is an in-house business process and internal control measure aimed at ascertaining the level of adherence and compliance by PwC member firms in Africa Central and Global theatres to risk management framework and issues associated with the business of professional services. • • • • • Led a sub team that reviewed rejected, accepted, completed and ongoing engagements Assessed PwC client and engagement acceptance database and testing for process flow compliance Assessed the Risk Management database and testing for process flow compliance Documented and flagged observed risks in the business processes and operational issues in the course of the review Carried out consistency checks on the PwC client base acceptance and engagement database and checking out conflicts of interest Executive Assistant July 2007 – September 2007 Zenith Bank Plc, Awka Nigeria Key Job Responsibilities • Assessed Cash and other payment instruments • Cash Processing, Posting & Calling over transactions • Managed and Reconciled dispensing of cash at the Automated Teller Machines (ATM) • Carried out End of Day reconciliation between Cash, Till and System KEY SKILLS&COMPETENCIES PROFESSIONAL SKILLS • Expertise in Policy & Strategy • Expertise in Private and Public Sector Governance • Expertise in Management Consulting • Expertise in Stakeholder Engagement, Management and Advocacy • Expertise in Working in a Global and Multinational Environment/Standards • Project Management • Monitoring & Evaluation • Business Analysis & Intelligence • Digital Marketing Execution • Health, Safety & Environment (HSE) • Brand Campaigns, Marketing & Analysis • Public Presentation and Facilitation skills • Networking, Team building, and Inter-personal skills. • Proficiency in Microsoft Office Suites (Word, Excel & Power Point) PERSONAL SKILLS • Executive Team Leadership and Mentoring • Negotiation • Business Analysis • Innovation • Operational Excellence • Emotional Intelligence • Marketing/Product Education • Process Improvements • Effective Time/People Management Skills • Excellent Communication, Motivational & Good Interpersonal Skills • Excellent Problem Solving, Planning and Organizing • Strong Numerical Ability • Excellent Multi-Tasking Skills and Able to Function Under Pressure INTERESTS Reading, Research, Football, F1 Racing, Travelling, Advocacy. REFERENCES Available on Request