John Christopher Laroda

JOHN CHRISTOPER P. LARODA Address: 121 Camaman-an Hayes Street Mobile No:- Email:- Educational Background Bachelors/College Degree of Computer Science/Information Technology Undergraduate Major : Web Designing and Programming Institution/College : STI College Cagayan de Oro City Employment History 1. Upwork Philippines Formerly oDesk APRIL 2013 – August 2016 Position Title : Personal Assistant / Virtual Assistant Role : Manager Industry : Real Estate Tasks / Responsibilities  Email Management  Lead Generation  Customer Service  Web Research  Data Entry  MailChimp  Dropbox Management  Joomla Back End Management  HR/Admin Assistant  Database Management  CRM  Bookkeeping  Cold Calling 2. Convergys December 2011 – June 2012 Position Title Role Industry : Customer Service Representative : Customer Service – General : Call Center / IT – Enabled Services / BPO Tasks / Responsibilities  Taking in Inbound Calls  Take Orders  Edit / Update Customer Subscriptions  Answer all billing concerns  Basic Troubleshooting for Cable Box / Dish 3. IBM Daksh Process Services Phils. Inc Aug 2010 – Dec 2011 Position Title : Customer Service Specialist Role : Customer Service – General Industry : Call Center / IT – Enabled Services / BPO Tasks / Responsibilities  Taking in Inbound Calls  Take Orders  Edit / Update Customer Subscriptions  Answer all billing concerns  Basic Troubleshooting on Mobile Phones References Arlene Halim--Operations Manager IBM Global Process Services Alyce Ermita--Deputy Manager IBM Global Process Services Ron Logan--QA Specialist BOA Alex Liang --Director Kollins Property Investment