John Carlo Zara Panganiban

John Carlo Zara Panganiban No. 133 Brgy. San Carlos Tarlac City, Tarlac -- A bright future ahead is encouraging me to explore a new field of endeavor. The eagerness and the willingness to learn and work productively in a competitive and growing industry will be of a great help for me to be successful. Equipped with quality education from my Alma Mater which enabled me to improve my dedication to provide good customer service and the ability to solve problems analogically and practically in any task I should be assigned. Working Experience: 2012 - 2014 Kentucky Fried Chicken Restaurant Restaurant Team Member SM City Batangas  Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.  Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.  Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.  Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers’ preferences.  Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.  Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.  Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code. 2014 - 2016 Manoosha Restaurants Restaurant Manager Riyadh, Saudi Arabia  Coordinating daily restaurant management operations  Delivering superior food and beverage service and maximizing customer satisfaction  Responding efficiently and accurately to restaurant customer complaints - Hamburgini Restaurants Restaurant Manager Riyadh, Saudi Arabia        Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products  Ensure compliance with sanitation and safety regulations - SITEL Philippines Incorporated Customer Service Representative- Tarlac City SUTHERLAND GLOBAL SERVICES Customer Service Representative Tarlac City  Maintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.  Communicating with customers through various channels.  Acknowledging and resolving customer complaints.  Knowing our products inside and out so that you can answer questions.  Processing orders, forms, applications, and requests.  Keeping records of customer interactions, transactions, comments, and complaints.  Communicating and coordinating with colleagues as necessary.  Providing feedback on the efficiency of the customer service process.  Managing a team of junior customer service representatives.  Ensure customer satisfaction and provide professional customer support. 2022 to present Atlantis The Palm Dubai United Arab Emirates Food and beverage attendant o Handling POS systematically. o Welcoming guest and visitors. o Providing excellent quality service. o Trouble shooting techniques. o Inventory and data analysis. o Responsible for food preparation and sanitations. Education: - Tertiary Level Bachelor of Science in Nursing Laguna College (Undergraduate: 4th Year) Laguna, Philippines Qualities and Skills:  Computer Literate – able to use a variety of software programs (Ms Office- Word, excel, PowerPoint)  Have known – how in case analysis  Has a strong multi-tasking and problem resolution ability  Highly- motivated, dynamic and good interpersonal skills  Good communication skills  Honest  Hard-working  Can work with team or individually Personal Strengths       Outstanding team player-Ability to coordinate easily with my seniors and supporting my juniors effectively. Excellent communication skills- Ability to communicate complex issues with clarity and honesty. Smartness (preparing, organizing, planning, and memorizing) Flexible- Adjusting to new environment easily and comfortable interacting with people from all walks of life. Accountability and transparency Accuracy and excellence- Ability to go deeper in to details of organization’s transactions and operation while keeping an eye on the big picture in finance, for proper and accurate management reports. Personal Data : Date of Birth Place of Birth Age Nationality : : : : September 24, 1989 San Pablo City 34 Filipino Civil Status Height Weight Religion : : : : REFERENCES: MARIA JOAN GAMARA ONLINE TUTOR/ ENGLISH TEACHER BARANGAY SAN GABRIEL SAN PABLO CITY, LAGUNA HON. RODELO D. ARCEO COMMUNITY CHAIRMAN BARANGAY SAN MATEO SAN PABLO CITY, LAGUNA DR. NICK B. MARASIGAN, PH.D. COLLEGE DEAN COLLEGE OF ACCOUNTANCY LAGUNA COLLEGE SAN PABLO CITY, LAGUNA Single 5’7’’ 170 lbs. Catholic