Hi! I'm John Carlo Villanueva, a Customer Support Representative with 4 years of experience working in the BPO Industry. My key strengths that would support my success in this position include:
• Knowledgeable in MS Office (Word, PowerPoint, Excel)
• Knowledgeable in Google Suite (Docs, Sheets, Drive)
• Knowledgeable and trained for Customer Service and Technical Support for Comcast
• Handled Guest Experience, Billing and Trust & Safety Team for Turo (Car rental app)
• Floorwalker for nesting agents since May 2016 and handled All Markets in Uber (Billing, CSR and Senior Level Support)
• Customer Support Representative for Alex Miller Credit Repair Services
• Data Entry Specialist for Creditpreneur.