John Carlo Pelegrina

John Carlo Pelegrina | Expert in Customer Service & Appointment Setting

As a seasoned professional with over 18 years of corporate and freelance experience, I specialize in customer service and appointment setting across various industries, including healthcare, real estate, solar, HVAC, tech repairs, and home remodeling.

Corporate Experience

I’ve honed my expertise at leading organizations like Infonxx, JP Morgan Chase Bank, and Wells Fargo Bank. My roles included:

• Peer Coach, Escalations Supervisor, and Directory Assistant at Infonxx, where I provided expert guidance, managed escalations, and handled high-volume customer inquiries efficiently.

• Telephone Banker at Wells Fargo Bank, assisting clients with their banking needs and maintaining customer relationships.

• Collections Specialist and Senior Card Member Specialist at JP Morgan Chase Bank, where I ensured seamless customer experiences in high-stakes situations.

Freelancing Expertise

As a freelancer, I’ve successfully worked as an appointment setter for:

• Cancer treatment patients

• Real estate wholesale

• Solar and HVAC campaigns

• Tech repairs

• Home remodeling

In addition, I have served as a customer service representative and sales agent for real estate, solar, and home remodeling campaigns.

Tools & Technologies

I am proficient in a range of tools and systems, including:

• Salesforce, Workiz, ABC Marketing, GHL, ZenBooker, Housecall Pro

• Project management platforms like Asana and Trello

• Dialer systems like RingCentral, Mojo Dialer**, and Power Dialer

Work Setup & Reliability

I prioritize reliability in my work. I am equipped with a desktop with dual monitors, a backup laptop, UPS, power generator, and two fiber-optic internet connections to ensure seamless and uninterrupted service.

Let’s Connect!

I am dedicated to delivering results and helping businesses succeed. If you're looking for a dedicated expert to manage your customer service needs or streamline appointment setting, leel free to reach out!