John Carlo Lebrilla

John Carlo C. Lebrilla CONTACT DETAILS Mobile Number:- E-mail Address:-Address: Lot10 Block19 Lcc Gardenville Tangub, Bacolod City Philippines PERSONAL INFORMATION Age: 33 yrs. old Birth date: November 06, 1983 Gender: Male Citizenship: Filipino QUALIFICATIONS AND SKILLS Resilient Organized Resourceful Problem Solver Versatile / Flexible Tech Savvy EDUCATIONAL BACKGROUND 2000 – 2001 John B. Lacson Colleges Foundation Bachelor of Science in Maritime Engineering 2001 – 2002 Riverside College Bachelor of Science in Nursing 2002 – 2004 University of St. La Salle University Bachelor of Science in Commerce PROFESSIONAL EXPERIENCE 2011 – 2013Customer Service Representative Transcom Worldwide Job Functions: Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Answers inquiries by clarifying desired information; researching, locating, and providing information. 2013 – 2017Technical Support Representative Convergys Job Functions: Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Accommodates client disabilities by recommending devices and techniques. Improves system performance by identifying problems; recommending changes.