JOHN CARLO
CANOY
Full-stack Developer | Technical Support
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1931 Los Baños, Laguna, PH
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www.hiredhounds.com
WORK EXPERIENCE
PROFILE
CUSTOMER SERVICE REPRESENTATIVE | MAY 2023 - DEC 2023
Nextvas Inc.
Addressing customer inquiries promptly and professionally through
various channels, such as phone calls, emails, or live chat, to provide
information, assistance, and resolution.
Managing the return and exchange process, including issuing return
authorizations, processing returns, and ensuring compliance with
company policies.
Customer-centric professional with one
year of experience in customer service
and 4+ years of freelance web
development. Skilled in building strong
relationships and exceeding
expectations through excellent
communication and problem-solving
skills.
WEB ADMINISTRATOR | DEC 2022 - PRESENT
Hired Hounds | Outsourcing
Conducting regular performance assessments to identify and address
bottlenecks, optimizing website speed and responsiveness.
Implementing caching strategies and content delivery network
EDUCATION
(CDN) configurations for improved performance.
FULL-STACK DEVELOPER | OCT 2020 - PRESENT
Upwork | Freelance
COMPUTER SCIENCE
Laguna University - Sta.Cruz, Laguna
Graduated: July 2020
Developed custom websites tailored to meet the unique needs of
diverse clients, utilizing a range of programming languages and
frameworks to ensure optimal functionality and aesthetics.
Provided comprehensive technical support to clients, addressing
website-related issues, implementing updates, and optimizing
HIGH SCHOOL DIPLOMA
TPNHS - Los Baños, Laguna
Graduated: May 2015
performance for an enhanced user experience.
Managed database integration for dynamic content, overseeing
installation, configuration, and maintenance to ensure seamless data
management, security, and reliable backup solutions.
EXPERTISE & SKILLS
Telecommunications &
Technical Support
Customer Satisfaction &
Retention
Back-End & Front-End
Development
Technology-Application
Enhancement
Programming and
Designing
Information Technology &
Services Delivery
REFERENCES
MARIC JANE BERNABE
Licensed Teacher
MMDC, Quezon City
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ENGR. ERIK BONG GALIDO
Technical Design Engineer
Swiss Ranks Pts. Ltd.
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