JOHN CAGUISANO
C U S T O M E R
E D I T O R
S E R V I C E
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R E P - G R A P H I C
D E S I G N E R - V I D E O
PROFILE
Experienced Customer Service Representative with a proven track
-Tarlac City, Philippines
www.linkedin.com/in/johncaguisano
record at eBay.com, excelling in chat, email, and phone support.
Specialized in assisting buyers and sellers with order and listing
inquiries while delivering fast, accurate, and customer-focused
solutions. Highly skilled in multitasking, communication, and creative
tools for support enhancement.
SKILLS
Customer Support Expertise: Proficient in
chat and email handling, issue escalation,
and conflict resolution.
Communication: Clear and professional
EXPERIENCE
CONCENTRIX | EBAY (E-COMMERCE)
Customer Service Advisor
June 20, 2019- November 15, 2022
Handled high volumes of chat and email support, resolving order
written and verbal communication.
and listing inquiries for buyers and sellers.
Organization: Skilled at managing
Consistently surpassed performance metrics, including response
multiple tasks in high-pressure
times and issue resolution rates.
environments.
Creative Tools:
ollaborated with teams to address technical issues and expedite
resolutions efficiently.
Canva (design)
SITEL | SEARS (RETAILER)
CapCut (video editing)
Customer Service Advisor
Filmora (video content creation)
March 22, 2017 - February 11, 2019
EDUCATION
BACHELOR OF SCIENCE AND
HOSPITALITY MANAGEMENT
University of Cordilleras 2016
Undergrad Baguio City
REFERENCES
Handled customer inquiries related to appliance installation,
operation, and maintenance, offering step-by-step
troubleshooting for technical issues over the phone.
KIWIDISCOVERY LIMITED
Customer Service Assistant/Kitchen hand
December 15, 2022 - December 10, 2024
Acted as the first point of contact for guests, greeting them
JEM FELIPE
with a warm and professional demeanor, and ensuring a positive
Team Leader
first impression.
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Worked closely with the chef team to ensure efficient food
JERICHO DASIGAN
preparation during busy shifts, assisting with mise en place and
Customer service assistant
garnishing plates.
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