John Bosco Menezes

JM JOHN BOSCO MENEZES-|- | Oakville, ON L6H 7Y1 Summary A highly qualified and motivated individual with over 15 years of Customer Service experience. Have the passion to serve people, enthusiastic, confident, flexible, and a compassionate person with strong work ethics. Looking to further develop my skills refined through a broad work experience with your esteemed organization. Skills Intermediate level In Multi-platform Systems, Including MS Office and IOS, Internet Savvy. Problem Solving Administrative Tasks Creative Thinking Time Management Team Leadership Task Prioritization First Aid and CPR Customer Service Dependable and Responsible Interpersonal Communication Teamwork and Collaboration Team Management Decision-Making Experience Force Motors Pvt Ltd/Jaya Hind Industries Bombardier Challenger 300, Legacy 650, Global 6000 Pvt Ltd | Pune, India Delivered five-star service to VIP guests on elite aircraft. Cabin Crew in Charge Ensured the welfare and safety of the Chairman, executives, and celebrities 02/2016 - 01/2024 on domestic and international flights. Exhibited professionalism and diplomacy in addressing client needs and accommodating last-minute requests. Assisted clients throughout the flight and promptly responded to needs upon arrival. Managed trip preparation, including itinerary reviews and manifest updates. Ensured timely purchase and stocking of cabin supplies for catering and personal needs. Coordinated flights, catering, and accommodations, while staying updated on immigration laws. Submitted monthly expenditure reports and proposals for aircraft maintenance. Co-ordinated with the DGCA for approval of Cabin Crew Training Manuals Oxford Golf Resorts | Pune, India Front Office Executive 03/2014 - 12/2015 Inspected guest rooms, public areas, and grounds for cleanliness and appearance. Greeted and registered guests. Answered inquiries about hotel policies and services, resolving complaints. Monitored staff performance to ensure efficient operations and adherence to policies. Coordinated front-office activities of hotels and chalets, resolving issues. Kept office equipment functional and supplies well-stocked. Maintained important files, ran reports, and provided updates on occupancy and revenue. Managed temporary and permanent lodging facilities. Prepared required paperwork for departmental functions. Processed advance registration payments and mailed confirmations or returned checks. Arranged telephone services, delivered mail and packages, and answered questions about dining and entertainment. Met with clients to schedule and plan details for conventions, banquets, and receptions. Acted as liaison between organizations and customers, explaining services, policies, and decisions. Jet Airways Pvt Ltd | Chennai, Tamil Nadu Boeing 777, Airbus 330, Boeing 737- 700 & 800, ATR -72 - 500 Lead Cabin Crew Verified and maintained first aid kits and emergency equipment, ensuring 10/2007 - 02/2014 readiness for all situations. Guided passengers through emergency procedures and evacuation protocols, including oxygen mask and life jacket demonstrations. Ensured compliance with federal safety regulations by conducting thorough aisle inspections pre-takeoff and landing. Attended comprehensive pre-flight briefings on weather and routes, optimizing service delivery and passenger experience. Managed cabin inventory of supplies and addressed passenger inquiries, enhancing overall satisfaction and comfort. Facilitated communication between the flight deck and cabin crew, addressing passenger needs and concerns effectively. Education and Training University of Pune | Pune Bachelor of Commerce in Banking and Financial Support Services 04/2007 Ness Wadia College Higher Secondary 02/2004 Websites, Portfolios, Profiles https://www.linkedin.com/in/john-bosco-menezes Visas USA B1 B2: 03/01/2034 Canada: 16/04/2029 Certifications Food Handler Certification Program by Canadian Institute of Food Safety WHMIS 2015 (Globally Harmonized System - GHS) First Aid & CPR (Canadian Red Cross)