John Alvin P. Tolosa
- ∙ GMA, Cavite 4117 ∙-∙
https://www.linkedin.com/in/alvintolosa94/
Virtual Assistant/Property Manager
Executive Virtual Assistant | Property Management Specialist | Account Management
Expert
Highly organized and results-driven Executive Virtual Assistant with a proven track record in
property management, project coordination, and client relationship management. Leveraging 5+
years of experience in fast-paced customer-centric environments, including telecommunications
and financial services, to provide comprehensive administrative, operational, and project support.
Adept at streamlining processes, enhancing communication, and driving efficiency while
consistently exceeding performance metrics. Expertise in stakeholder management,
problem-solving, and delivering exceptional client service. Seeking a challenging virtual assistant
role where I can contribute to organizational success and drive impactful results.
WORK EXPERIENCE
Nowcom Global Services LLC - Ortigas, Pasig City, 1605
08/2023 - Present
Customer Service Associate (Financial Account)
Handled various auto loan portfolios across the US, focusing on collections and account
management. Contacted borrowers about payments, worked through payment options, and helped
maintain healthy loan accounts while meeting company recovery targets.
● Consistently exceeded monthly collection targets for auto loan portfolios
● Recognized as "Top Customer Service Associate" for multiple months
● Maintained high performance across all key metrics and quality standards
● Led the team in auto-pay enrollments, improving customer payment reliability
Hire A Pro Construction Corp. - Los Angeles, California
01/2022 - 08/23
Project Manager, Property Manager, Maintenance Coordinator
Oversaw multiple construction and renovation projects while managing property maintenance
operations and coordinating service technicians. Served as the primary point of contact between
property owners, contractors, and tenants to ensure timely project completion and proper facility
maintenance.
● Managed multiple renovation projects, delivering on time and within budget
● Created a maintenance request system that significantly reduced response time
● Coordinated maintenance teams to optimize schedules and improve efficiency
John Alvin P. Tolosa-● Built strong relationships with vendors, contractors, and tenants, negotiating favorable
terms that reduced operational costs
Sykes Asia - Alabang, Muntinlupa City
10/2021 - 07/2022
Customer Service Associate ( Telco Account)
Provided comprehensive customer support for Verizon Wireless clients, handling billing inquiries,
technical troubleshooting, and account management services. Resolved complex customer issues
while ensuring high satisfaction levels and adherence to company protocols.
● Resolved 40+ customer inquiries daily with high first-call resolution
● Maintained quality scores above 95% through effective problem-solving
● Assisted customers with billing, plan changes, and technical issues
● Earned multiple "Agent of the Month" awards for excellent performance
iQor Philippines - Santa Rosa City, Laguna
01/2018 - 08/2020
Customer Service Associate ( Telco Account )
Provided comprehensive customer support for AT&T, UVERSE, and DIRECTV accounts, handling
both billing inquiries and technical troubleshooting to ensure customer satisfaction. Served as a
frontline representative resolving service issues and account concerns for US-based subscribers.
● Resolved customer inquiries across multiple service platforms with high success rates
● Troubleshot technical issues for TV, internet, and phone services to restore connectivity
● Processed billing adjustments and payment arrangements while maintaining accuracy
● Consistently exceeded quality and performance metrics throughout employment
EDUCATION
Olivarez College - Tagaytay City, Cavite
Bachelor of Science in Hotel & Restaurant Management, 2012
Chef Logro’s Institute of Culinary & Kitchen Services (CLICKS) - Gen. Mariano Alvarez, Cavite
Culinary Arts, 2021
PROFESSIONAL SKILLS
● Exceptional Customer Service
● Technical Troubleshooting
● Project Management
● Email Management
● Vendor Relationship Management
VOLUNTEER EXPERIENCE
Sangguniang Kabataan - Gen. Mariano Alvarez, Cavite
2011 - 2020
John Alvin P. Tolosa-Youth Organization
● Organized community youth programs promoting civic engagement and leadership
● Facilitated educational workshops and skills training for local youth
● Collaborated with officials to address youth concerns and implement initiatives
● Managed resources and budgets for community improvement projects
AWARDS AND HONORS
Outstanding Customer Service Award - Santa Rosa City, Laguna
02/2019
● Recognized for outstanding service to clients and dedication to fellow employees.
● Received one of two awards given in a corporation of 1000+ employees.
[Award name here] - [city], [state]
[date award was received here]
● [List details about the award or honor here including results that were achieved.]
● [List details about the award or honor here including results that were achieved.]
LANGUAGE COMPETENCIES
● English: native language
