John Alexius Garcia

JOHN ALEXI US GARCIA OPE RAT I ONS S UPE RVI S OR PROFILE An operations supervisor with hands-on experience and superb customer service and sales qualifications, with good training and coaching background, good communication skills and is a good listener and motivator. CONTACT --Blk 33 Lot 19 Janice St., Xevera Subd., Mabalacat, Pampanga, Philippines SKILLS PROF F E S I ONAL LEADERSHIP & ORGANIZATION COACHING & MENTORING TRAINING & FACILITATION INTERPERSONAL SKILLS EDUCATION U N D E R G R A D U A T E , B S C I V I L E N G I N E E R I N G ADAMSON UNIVERSITY- TOOLS USED S AL E S F ORCE OUT RE ACH PACT S AF E WORKDAY S L ACK CHORUS Z OOM AVAY A GOOGL E MI CROS OF T OF F I CE WORK EXPERIENCE OPE RAT I ONS S UPE RVI S OR MAY 2 0 2 2 - OCT OBE R 2 0 2 2 TASKUS Monitor the performance of all sellers in a B2B line of business and identify areas of improvement Design training courses, coaching sessions, and other role-playing activities Develop sales scripts and case studies to improve call handling and understand training needs OPE RAT I ONS S UPE RVI S OR J ANUARY 2 0 2 2 - MARCH 2 0 2 2 VXI Supervises daily operations and assists the team in achieving goals/sales Assists the manager with the daily activties of the operations Promote the company's values through both behavior and attitude, including being an advocate for team members OPE RAT I ONS S UPE RVI S OR NOVE MBE R 2 0 2 0 - J ANUARY 2 0 2 2 TELETECH Supervises daily operations and assists the team in achieving goals/sales Assists the manager with the daily activties of the operations Promote the company's values through both behavior and attitude, including being an advocate for team members PRODUCT TELETECH T RAI NE R | 2 0 1 9 - 2 0 2 0 Facilitate and deliver training for new hires, cross training, up-skilling/up-training, refreshers, and product updates Develop and organize related materials and documentation including concise content, learning theory, training aids, audiovisuals, documentation and procedures for course delivery Assist in analyzing and assessing training and development needs for accounts JOHN ALEXI US GARCIA OPE RAT I ONS S UPE RVI S OR PROFILE An operations supervisor with hands-on experience and superb customer service and sales qualifications, with good training and coaching background, good communication skills and is a good listener and motivator. CONTACT --Blk 33 Lot 19 Janice St., Xevera Subd., Mabalacat, Pampanga, Philippines SEMINARS / TRAININGS T AS KUS PAMPANGA, PHILIPPINES Sales Leadership Training T E L E T E CH QUEZON CITY, PHILIPPINES SKILLS PROF F E S I ONAL LEADERSHIP & ORGANIZATION Manager 101 Team Leader 101 and 201 At Home Training (Virtual Facilitation) Sales Skill Workshop Trainer 101 Effective Training Delivery COACHING & MENTORING TRAINING & FACILITATION INTERPERSONAL SKILLS ADAMS ON UNI VE RS I T Y MANILA CITY, PHILIPPINES Stress and Conflict Management 8th Adamson Leaders' Congress 1st South Manila Young Leaders' Camp EDUCATION U N D E R G R A D U A T E , B S C I V I L E N G I N E E R I N G ADAMSON UNIVERSITY- TOOLS USED S AL E S F ORCE OUT RE ACH PACT S AF E WORKDAY S L ACK CHORUS Z OOM AVAY A GOOGL E MI CROS OF T OF F I CE AWARDS L E AD BY E XAMPL E LEARNING & DEVELOPMENT YEAR-END NIGHT December 2020 E XT RA MI L E AWARD LEARNING & DEVELOPMENT YEAR-END NIGHT December 2020 T OP 3 E XE CUT I VE OF F I CE R PHYSICS EXCELLENCE AWARDS NIGHT December 2020 L E ADE RS HI P AWARD ST. JOSEPH COLLEGE OF NOVALICHES INC. March 2013