John Aldrine
Peralta
Virtual Assistant
Contact
Work Experience
IT Support
--Zone 7 Brgy. Villa Arcaya
Gumaca, Quezon
Sep 2023-Jul 2024 | Biztactix - MSP AU
Office 365 Administration: Manage user accounts from
onboarding offboarding troubleshoot Office 365 issues, and
enforce security policies via phone, email and remote tool.
User Training: Conduct user training sessions and create
documentation for Office 365 tools.
Maintenance and Updates: Monitor service availability and plan
updates.
About Me
Documentation: Maintain records of configurations and
support interactions.
Local and Network printer installation & Configuration.
Create monthly security report.
I am passionate about providing
exceptional customer service and
technical support.
My goal is to help customers find
solutions to their problems and ensure
that they have a positive experience.
I am dedicated to building strong
Computer Hardware and Software troubleshooting.
AV , VPN and other software installation & configuration.
Liaise with software/service vendor .
Domain and DNS configuration.
AD account creation, manage and maintain.
relationships with my clients and
growing professionally alongside them.
With my skills and expertise,
I am committed to delivering topnotch support and contributing to the
success of both my clients and the
organization.
Customer Service & Technical Support
Apr 2021-Jun 2023 | Asurion - The Home Depot Protection
Plan & LG Premium Care
Major Appliance Technical Support
Appliance Coverage Renewal and Validation
Liaise with Technician onsite | Service Center
Customer Service & Escalation Representative
Apr 2019-Apr 2021 | Washington National Insurance Co.
Discuss Benefits and Coverage
Billing and providing assistance with coverage enrollment.
Managing escalated concerns with customers' accounts
Customer & Technical Support
May 2015-Feb 2019 | Comcast | AT&T
Troubleshoot Internet and Phone issue
Email Application Configuration
Skills & Interest
Upsell service and Plans
IT Helpdesk
Social Media Marketing
Social Media Ads
Email Automation
Gsuites | Microsoft 365
PC Formatting and PC Assembly
Video and Graphic Editing
Apr 2013-Apr 2015 | Wyndham Hotels & Resorts
Workstation and System Installation
Printer and Internet Troubleshooting
Hotel POS Troubleshooting
Hotels Inventory Check
Web Check
User and Computer access administration
#391 Zone 7
Villa Arcaya, Gumaca Quezon
Philippines
Ansel Bayabay
Asurion | Coach | Supervisor-
