John Albert Francis De Castro Garcia

JOHN ALBERT FRANCIS GARCIA CUSTOMER SERVICE REPRESENTATIVE Customer Service Representative with over 1 years and 6months of experience in a call center setting, including sales, customer care and tech support. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. CONTACT EDUCATION ADDRESS : Saint Joseph Colleges 0772 Purok V, Brgy. Namunga, Rosario, Batangas Graduate 1st level of education (Elementary) Year 2011 Rosario Advent Highschool 2nd Level of education (Highschool) From Year- Westmead International School SOCIAL MEDIA : BS. Information technology from year- (Undergraduate) Facebook.com/jaf.garcia.2024 WORK EXPERIENCE ResultsCx PERSONAL SKILLS Excellent Communication, Interpersonal Skills And Leadership Skill. Typing speed of 50WPM Customer Care Specialist / April 2024 - October 2025 Assist and help customers depending on their needs like troubleshooting phones, educating customer on policies and updates, processing payment for the customer while ensuring that the information is protected, and letting the customer Feel that they're being valued and someone is there to help them on there concern. Help the company on Newly hired Agents by providing coaching session and skill transfer to ensure their growth and benifits for both newly hired agents and the company. Also become part of the escalations team which provides help for hard to handled customer to ensure that customer will turn from frustrated customer to a happy customer.