John Ajayi

John Ajayi Resume John Ajayi Lagos Mainland, Lagos State • - •-www.linkedin.com/in/john-ajayi89 SUMMARY I'm a detail-driven professional with over 5 years of experience in operations, customer service, and sales. I thrive in fast-paced environments and love using tech to streamline tasks and improve team productivity. ●​ Boosted driver satisfaction by 25% and improved safety ratings at Kobo360 by launching a new training program.​ ●​ Improved delivery speed and reduced errors by 15% through process coordination and tech adoption.​ ●​ Tech-savvy and certified in Project Management and Data Analysis – always learning, always optimizing. WORK EXPERIENCE Kobo360 Logistics Operational Excellence (Driver Experience Manager) • Lagos, Nigeria 03/2022 - Present •​ Experienced operations management with over 3 years of experience in Kobo360 logistics. Excellent reputation for resolving problems and improving customer satisfaction. •​ To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. •​ Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals •​ Implemented new driver training program, resulting in a 25% increase in driver satisfaction and improved safety rating. •​ Improved driver retention rate by 20% through the implementation of a new driver recognition program as Operational Excellence (Driver Experience Manager) Waybill Operations Coordinator • Lagos, Lagos State, Nigeria 06/2021 - 03/2022 •​ Collaborated with cross-functional teams to streamline waybill processes, resulting in a 15% decrease in errors and a 25% increase in on-time deliveries. •​ Improved on-time delivery rate by 20% through effective coordination of waybill operations and proactive communication with carriers. Tech adoption • Lagos, Nigeria 12/2019 - 05/2021 •​ Increased company efficiency by 25% by successfully implementing new tech tools, resulting in a 10% increase in overall productivity •​ Collaborated with cross-functional teams to integrate a new tech platform, leading to a 25% increase in customer satisfaction. Airtel Nigeria Direct Sales Executive • Ibadan, Oyo, Nigeria 09/2019 - 03/2020 •​ Implemented new sales strategy resulting in a 25% increase in client retention and a 30% reduction in customer complaints. Spectranet Limited Retail Sales Representative • Ibadan, Oyo, Nigeria 09/2017 - 10/2019 •​ Consistently exceeded monthly sales quota by 20%, resulting in a 15% increase in overall revenue for the company. EDUCATION National Diploma in Computer Science​ Ibadan City Polytechnic ​ ​ ​ ​ ​ - CERTIFICATIONS Diploma in Modern Project Management Alison Introduction to Data Analysis Alison Project Management in Practice​ Alison ​12/2023 ​ ​ ​ ​ ​ ​ ​​ ​ 12/2023 12/2023 SKILLS Agile, Analytics, Business Analysis, Customer Service, Data Analysis, Financial Analysis, Information Management, Information Security, Information Systems, Management, Problem Solving, Procurement, Project Management, Risk Management, Security, Security Management, STEM, Team Building, Teamwork, Technology, Scheduling, Internet research, Data entry, Managing a client's inbox, Critical Thinking, Grit & Resilience, Prioritization, Calendly, Savvytime, trello