John Abel Cruz

John Abel Cruz 1850 San Mateo, Rizal, Calabarzon-- linkedin.com/in/john-abel-cruz-b- Summary • 3+ years of total experience, with 1 year as Email and Chat Support. • Assisted customers in solving complex issues whilst delivering exceptional customer satisfaction for the entirety of career. Experience Outbound Collections Representative Quantrics Enterprises Inc. Jul 2019 - Jan 2021 (1 year 7 months) • Pioneered the opening of the new LOB and was part of the first wave of agents trained to handle Outbound Collections for Bell Canada. • Consistently met metric expectations and was on top 10% of agents for the first and second quarter of 2020. • Achieved recognition during training period as Top Trainee. Customer Service Representative Concentrix Jul 2018 - Jul 2019 (1 year 1 month) • Completed multiple trainings to cater multiple LOB's for Pearson North America. • Took inbound and outbound calls, emails, and back office work during the entirety of stay. • Awarded as the Top Agent during the first quarter in the company, hitting all the KPI's. Customer Service Representative Alorica Jan 2018 - Jul 2018 (7 months) • Trained as part of the Team of Experts for T-Mobile US Inc. • Managed complex customer issues, be it technical, billing, and retention. • Achieved multiple perfect surveys from customers, resulting to high customer satisfaction for the entire team. Education Polytechnic University of the Philippines Bachelor of Science, Tourism Management Jun 2014 - May 2018 Skills Salesforce.com • Citrix • Customer Relationship Management (CRM) • Microsoft Office John Abel Cruz - page 1