Johmar Patotoy

JOHMAR PATOTOY PROFILE WORK EXPERIENCE Customer Service Representative who manages large amounts of calls/email concerns, meets personal/customer service team targets and call handling quotas, handles customer complaints, provides appropriate solutions and alternatives within the time limits, and follows up to ensure resolution. Fraud Analyst Ubiquity, BGC, Taguig City 2019–Present Provide accurate, valid, and appropriate action by using the right methods/tools in analyzing fraudulent activities claimed by the clients on their account. Age: 27 Birthdate: March 24, 1993 Address: Blk 36 Lot 4 Ph1 Green Estate, Malagasang 1-G, Imus, Cavite, 4103 (PH) CONTACT PHONE:- EMAIL:-SKYPE ID: live:csromni4 ACTIVITIES AND INTERESTS Movie editing Photography Dancing Directing Mobile and Computer games Computer building KEY SKILLS AND CHARACTERISTICS      Able to multi-task, prioritize, and manage time effectively Customer-oriented and able to adapt/respond to different types of characters Familiar with common CSR tools, systems, and practices, such as Shopify and Zendesk. Poised under pressure Proven customer support experience or experience as a Client Service Representative. E-commerce Specialist TaskUs PH, BGC, Taguig City- Assist customers with special billing requests and answer their questions regarding policies and procedures. Provide support to merchandising requirements and website management as it relates to the website and plug-ins development. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. Contact customers to respond to queries of claim investigation results or any planned adjustments. Technical Support Representative Convergys, MOA, Pasay City- Make hardware recommendations for customers whose machines cannot support the software. Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem. Walk customers through the process of installing the software on their machines and starting up the program for the first time. Customer Service Representative Alorica Pacific Rim, Chino Roces Ave., Makati City- Resolve product or service concerns by clarifying the customer's complaint, determining the cause of the problem, selecting and providing the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. EDUCATION Graduate of Pamantasan ng Lungsod ng Muntinlupa, Muntinlupa, Metro Manila April 2013 Bachelor of Arts in Mass Communication CHARACTER REFERENCE   Novemer Silvano Manager, Fairmont Hotel- Kaira Alquigue Marketing Assistant, PLDT Telescoop-