Johannese Semblante

JOHANNESE SEMBLANTE EXECUTIVE ASSISTANT PROFESSIONAL PROFILE I am highly skilled in executive assistance, customer service, project management, admin tasks, and digital marketing. I am confident that my English communication and writing skills are effective and capable. I strive for excellence and growth in my career and life. Excellence is constant improvement. CONTACT --behance.net/josemblante WORK EXPERIENCE TECHNICAL SUPPORT WooSender, August 2023 - November 2023 Helped users quickly and effectively with tech issues through calls, emails, and chats. Fixed platform problems for a better user experience. Worked with devs to solve tricky tech issues. Kept track of solutions and improved products based on user feedback. Kept customers happy with top-notch support. EXECUTIVE ASSISTANT VenTech Search Group, July 2021 - May 2023 SKILLS Project Management Admin Assistance Client Success Lifestyle Assistance Basic Front-end coding Digital Marketing Supported senior executives and the recruitment team with administrative tasks. Managed schedules, meetings, and travel arrangements for smooth operations. Handled travel arrangements, expense reports, and maintained confidential files. Prepared reports, presentations, and correspondence, ensuring accuracy and professionalism. Helped connect executives, candidates, and clients for seamless communication. Assisted in finding and coordinating candidate interviews as required. DIGITAL MARKETING ASSISTANT Outsourced Doers, Inc., October 2020 - September 2021 Created correspondence and content for business and personal use. I designed themed/random social media posts, brochures, workbooks, and presentations. I handle my client’s CRM and email campaigns. I also manage their emails, calendars, and ads posted. RESEARCH ASSISTANT National Institute of Health PH, August - October 2020 EDUCATION Associate in Arts University of the Philippines Open University | 2020 - 2022 BS Computer Science University of the Philippines Mindanao | 2015 - 2019 I manage recruitment, validation, and consent of research subjects for the FitForFRAIL studies. I also manage the coordination between the prospects, the local community, and the hospitals. ACCOUNT ASSOCIATE AT&T, February 2019 - August 2020 I was an account specialist or customer support for Billing and Retention. We also did Wireless sales for almost 5 months. QUALITY CONTROL Lyft, June 2017 - August 2018 I was in the Quality Control department. We review the documents submitted by driver applicants for Lyft, and then endorse them for further investigation or approval.