Johannes Paolo Diaz

JOHANNES PAOLO DIAZ 628 Mabini Street, Barangay Mabini, Tarlac City, 2300 E-mail address:-Mobile number: - Skype: live:.cid.aaa8cf3a2b558ca8 LinkedIn: www.linkedin.com/in/johannes-paolo-diaz-baa154296 I’ve always had a passion for helping others and I love the idea of being considered a dependable person. I enjoy when others come to me to talk about the hardship they are experiencing and being able to provide them with feedback or helpful advice. To do this I learned that you need to have the characteristics of a “people person”. You must be patient, which from my job experience of working in the customer service, I would consider myself to be a highly patient person. I also possess the skill of being outgoing and friendly. I allow myself to be comfortable when speaking with different types of people and I let myself open up so I can personally relate to them. By doing this I believe that others will return the comfort that I created and will want. SKILLS: • • • • • • • • • • • Computer literate and proficient in Microsoft Office Suite. Has good English communication skills. Accurate and strong attention to detail. Quick to learn. Adaptable to new concepts. Excellent interpersonal skills. Able to work collaboratively and independently. Good Organizational skills and ability to multi-task. Time Management & Organizational. Prioritizing Integral Task. Finding personal tasks and routine. • • • • Following company standards for punctuality at all times. Leadership. People person. Willing to learn. Background/knowledge in: • • • iOS Trouble Shooting iOS Android operating systems and web browser environments HTML Software Used: • • • • • • • • • • • • • Salesforce Freshdesk Atlas Samson Avaya ViciDial FranchiCZar ChildCare CRM Property Suite REINZ CoreLogic Google Suites One Drive Experience: Lowe & Co. Realty (Shore360) - Nov. 2023 - Mar. 2024 Administration Support • • • • • • • • • • • • • • • • • • Accurately record new listings, appraisals, and sales stats from daily emails. Update the intranet graphs. Record and update OFI calendar (includes booking and sending schedules of helper) Send out weekly reminder emails. Send out anniversary/quarterly stats. Youtube Video upload. Unsubscribe email requests on a daily basis and manage vendor update requests. Send out a reminder for the Caravan on a Friday afternoon and send through the final Caravan list to all staff at 4 p.m. on the Monday before properties go live. Create the weekly Caravan folder in Sharepoint with all properties coming live for the next week. Update weekly the E-newsletter subscriptions. Create on a weekly basis the Email Marketing Newsletter. Feature the Property Requests – weekly. Create Testimonials – weekly. On a weekly basis get the Statistical Report from the E-Newsletter On a weekly basis add a motivational quote to the Intranet Quip Search. Update weekly the Stock Management List. Every month manage the postal newsletter (including follow-ups for articles from Craig, Tony, and Beth. Get approval from the agents involved and perform the filtering. On the 16th of each month compile the Open Home Feedback Report. Anytime from 21st to 31st of every month put together the Suburb Booklets. Any ad-hoc tasks required by management. Executive Services Specialist II Cloudstaff Modern Workforce Inc.- Jan 2022 - Jun 202 (Talent Field Scout) Ad Hoc Task • • • • • Looking at a potential candidate's profile. Initially interviewing potential candidates. Helping potential candidates with their profile. Handling over the candidate's profile to recruitment. Sourcing candidate using company's ATS. • • • • • • • Conduct technical phone screens. Face-to-face interviews. Resume reviewing. Scheduling interviews. Preparing candidates for interviews. Maintaining data in recruitment ATS. Pitching candidates to existing and potentially new clients. (Calvo Learning Center LLC.) (EA to the owner/Customer Service Rep) • Work directly with the client with regards to what marketing and inquiry of parents and enrollment of child. • Work directly with the client with regards to what marketing and inquiry of parents and enrollment of child. Suggesting some inputs to the client with regards to marketing design of Instagram. Do outbound calls to customers to have a free 30-minute coding lesson for their kids. Once kid is done with the free 30 minutes coding lesson call back the customer if they want to enroll their kids for a regular coding class. Make fliers for advertisement in Instagram and Facebook. • • • Customer Service Representative Sticky Tickets Pty Ltd. (Freelance) | June 2020 - December 202 • • Assist customer via email, chat with their events ticket selling and set up. Do refunds with cancelled and unsold tickets. Cold Caller DH&Isaacs Inc.| September 2019 – March 2020 • Do outbound calls to clients to check if they do have current or previous student loans that are not been settled yet. Verify some pertinent information with the c transferring them to a case manager. Sr. Agent IQor Philippines Inc | November 2017 – April 2018 (T-Mobile) • Take inbound calls for a mobile company in the United States. Helps customers with phone switching, activation, troubleshooting, and other mobile carrier inquiry. Technical Support Representative Convergys Phils. Inc.| May 2017- September 2017 (AT&T Directv) • Take inbound calls for a digital box company assist them with troubleshooting and billing and other related concern. Customer Service Representative Sitel Phils Inc. | November 2015 November 201 (Macys and Staples Business Advantage) • Take inbound Calls for a retail store company, assist with sales, returns, tracking and other related queries. Jr. Agent IQor Philippines Inc. | August 2013 – November 2013 (Sprint) • Take inbound Calls for a Telco company, verifies some basic information and once fully verified transfer the call to a call center agent in the United States. Customer Service Consultant Sutherland Global Services | January 2009 - February 2011 (H&R Block, Symantec by Norton, Play.com, FTD) • Assist customers with their concerns about the product price, status and other related concerns. Character Reference: Lara Jean Rasca Engine Room Manager Lowe&Co Realty Cell:- Danica Buan Property Coordinator Lowe&Co Realty - Educational attainment: AMA Computer College Bachelor Of Science in Business Administration Major in Management Enrolled Sept. 2003 to Feb 2005 AMA Computer College Bachelor Of Science in Information Technology Enrolled Apr 2002 March 2003