JOHANNAH RAYE O.
GUTIERREZ
Work Experience
Highlights of Qualification
10 years Working Experience
Operations and Team Manager
(3+ years)
Real Estate Support & Transaction
Coordination (3+ years)
Content Management & Social Media
(3+ years)
Recruitment & HR Support (2+ years)
Automation & Process Integration
(1+ year)
Teaching & Training (1+ year)
Areas of Expertise
Real Estate Research
Manpower Sourcing
Social Media Management
Leadership
Management skills
Automation Engineer and Content Manager
Apace | February 5, 2024 - Current (Project Base)
Project based - Automation and Integration assignment
From Asana to ClickUp
From ClickUp to CRM (Moxie)
SOP Creation
Workflow planning and execution
Content Management
Real Estate General Assistant
Remote team Member | September 2023 - October 2024
Completing Due Diligence/Research
Comping properties
Gathering Properties from MLS
Gathering feedback, refferals and testimonials.
Database management in CRM
Sending and Creating Offers
Property Management VA managing from onboarding,
training, SOP creation and Monitoring
Home Buyer, Investor and Clientel Research
Creating templates for Newsletter, Flyers and Listings
Creating Training videos
Creating VA test for screening
Problem-solving
Time management
Sales Manager and Transaction Coordinator (RE)
Transferable skills
Land Investment Company | October 2021 - August 2023
Database Management
Marketing Campaign Management
Constructive criticism
Interpersonal communication
Public speaking
Spreadsheets
Email management
Root Cause Analysis
Contact Info
Blk 230 Lorong 8 09-178 Toa Payoh
Singapore 310230
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Completing Due Diligence/Research
Sales Analytic for Real Estate
Handling CRM
Transaction Coordination - from acquisition to closing, escrow
money collection, follow-up with land research.
Property Researcher - from Liens, back taxes, tax history, land
appraisal, sales history, Zoning and planning department/
building information, easement research and creating
comparables.
Gathering feedback, refferals and testimonials.
Developing automation for 12-step buyer follow ups in Zapier
and Monday.com
Database management in CRM
Listing properties, creating ad listings in Canva
Tools/Application
1. Office & Productivity Tools
Microsoft Office Excel
Microsoft Office PowerPoint
Microsoft Office Word
Microsoft Publisher
Microsoft Outlook
PowerBI
Google Suite/Google
Workspace
Canva
Miro
Notion
ClickUp
Trello
Asana
Monday.com
Calendly
ScribeHow
Sharepoint
2. Marketing & Content Creation
Google Analytics
Career Specialist
Cyberbacker | April 2021 - September 2021
Source and recruit candidates via databases, social media, etc.
Screen candidate resumes and job applications.
Conduct interviews using reliable recruitment tools/methods within
schedule.
Assess applicants' values, knowledge, skills, experience, and
aptitudes.
Onboard new employees for full integration into the company.
Provide analytical and well-documented recruiting reports.
Serve as a point of contact and maintain candidate relationships
during selection.
Promote the company’s reputation as a top workplace.
Monitor daily agent activity.
Track completed tasks and goals to measure lead conversion ratios
and meet performance benchmarks.
Generate reports on agent productivity and accountability.
Biteable
Build trackers and dashboards using Google Sheets.
Filmora
Track referrals and prepare referral forms.
Sony Vegas Pro
Social Media Platforms
Operations Leader/Manager
Social Analytics Tools
Swak BPO/Staffboom INC | July 2019 - January 2021
Vimeo
Buffer
Typefully
3. Customer Relationship
Management (CRM) Tools
CRM - ei. Salesmate
CRM - ei. Moxie
SalesForce
Boomtown
Podio
4. Real Estate Tools
Investment Dominator
MLS
Data Tree
REI Reply
RentVine/ Buildium
Tenant Turner
Appfolio
BatchLeads
Invelo
Tophap
Property Radar
CallTools
Lead Sherpa
REIReply
5. AI & Automation Tools
AI Perplexity
AI ChatGPT
Zapier
AppScript
6. Design & Development Tools
Adobe Software Suite
Figma
Wix
7. Document Management & ESignature Tools
PandaDoc/ DocuSign
8. Specialized Industry Tools
XTRF
MemoQ
Skool
Build relationships with key employees among customers
Create plans to address clients’ business needs
Schedule regular meetings with customers to ensure they are
satisfied
Act as point of contact for complaints and escalate issues
appropriately
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Collaborate with internal teams (e.g. sales, career, and
training) to address customers’ needs
Tracking relevant KPIs (e.g. customer satisfaction)
Academic History
Retention Supervisor/ Social Media Manager
Central Luzon State University
Holiday Factory LLC (Dubai, UAE)
January 2017 to January 2018
AB in Development Communication
Continuation of AB in Communication
(3rd year undergraduate)
Holy Angel University
AB Communication
(3rd year undergraduate)
Handle customer complaints and prepare correspondence for
at-risk customers.
Address complaints to improve satisfaction and secure
renewals.
Ensure sales targets/KPIs are met.
Set up and manage social media business pages (Facebook,
Instagram, Twitter, YouTube, TikTok, LinkedIn).
Oversee community management: scheduling posts, responding
to messages/comments.
Plan and create content to drive engagement and brand
awareness.
Design images or video content using software (Canva,
Photoshop, Illustrator).
Analyze and interpret social media reports and analytics.
Plan and execute media campaigns (Facebook, Instagram,
Twitter, YouTube, LinkedIn, TikTok Ads).
Fluency Teacher
English School Of Kalba (Fujairah, UAE)
September 2016 to December 2016
Handling years 3 and 4
Preparing reports and lesson plans.
Helping to develop programs of learning activities.
Adapting appropriate materials.
ESL Teacher (English as a Second Language)
Acadsoc LTD. | April 2016-August 2016
English/Fluency teacher
Ensure to meet state and federal standards
Preparing students for Job interviews, Business, English talking and
Free topic lessons.
Accounts Receivable (Senior level)
IQOR INC. (UPS) | April 2015-March 2016
Oversee all Aspects of buyer and seller transactions from executed
purchase agreement to closing.
Account advisor, Post customer payments by tracking updating
cash, check and credit card transactions updating unpaid invoices,
calling customer as 1st party
Collections, answering supervisors calls.
Create quality measurements to track improvement in efficiency
and accuracy
Develop quality assurance standards and company processes
Adhere to company quality and process standards
