Johanna Villaflores

JOHANNA VILLAFLORES EXPERIENCED CUSTOMER SUPPORT GET IN CONTACT Mobile: - Skype: live:johannavillaflores Email:-Address: Daet, Camarines Norte Philippines 4600 "I am an analytical and dynamic person with a proven history of exceeding expectations through my performance. As Customer Support, I aim to provide a high level of customer satisfaction by exceeding expectations to create loyalty. As a Virtual Assistant, my goal is to help you with your day-to-day to-dos so you can focus on the more important things to increase the organization's overall revenue growth. S K I L LS Problem-Solving Dependable Quick learner Great team player Great communication skills Can-do Attitude Attention-to-Detail Reliable Multitasking Perseverance Trainable Adaptive Collaboration Empathy Time Management Work Ethic Positivity T R A INING Customer Experience Zendesk QuickBooks Bookkeeping Project Management Bachelor's Degree in Business Administration Major Marketing Management S O F TWARE Gorgias Trello Slack GDrive | GMail WorkSpace HubStaff Ring Central Intercom HelpScout QuickBooks Zendesk WORK EXPERIENCE VIRTUAL ASSISTANT Pro Sulum LLC Triple Cities Tech Account | June 2021- July 2022 Perform Bank Reconciliation (Quickbooks) A/R Collection Client billing support Process/accept payment from Clients over the phone Managed CEO calendar, and create appointments accordingly Received Inbound and make outbound calls to clients Processed payment for Accounts Payable, Bi-weekly Payroll, and Invoicing efficiently Successfully perform ad-hoc tasks directly assigned by the C.E.O Create Reports as needed, and prepare company SOP Determine operation issues and provide resolution Research CUSTOMER SUPPORT Achieve Test Prep | March 2021- Present PrintyPets | March 2020-April 2021 Rocabi LLC | December 2018 - March 2021 HiDogz | November 2018 - January 2019 Customer Frontline Solutions Inc (Front Office-based) | 2015 - 2018 Chat/Email Support Aim to achieve a great Customer experience Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through live chat and email channels. Acknowledging and resolving customer complaints. Knowledgeable about products inside and out so I can answer questions effectively. Processing orders, returns/cancellation validation, file claims, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Created cases in Amazon for missing orders for approval to claim a refund Communicate clearly with the team and the customer to effectively resolve issues. Assist the Sales team to meet the monthly target.