Johanna Mosqueda

JOHANNA MOSQUEDA Address: Poblacion, Alcoy, Cebu 6023 Mobile:- Skype: johannamosqueda Email:-SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Lead Generation / Data Entry - More than 5 years of experience for a client’s possible client or project. Researching and gathering data and filing them in one spreadsheet. Email Management – 2 years of experience. Tasked to send and answer emails to possible clients and setting them an appointment. Customer Customer Service - 5 years of operational Customer Service, experience in basic Tech support and Billing (Support mediums – Email, eSupport (Chat) and Phones). . EMPLOYMENT HISTORY: Western Wats Philippines Incorporated Market Researcher November 2006-January 2007 Call different household to conduct a variety of surveys all over the US. Sykes Asia Technical Support Representative June 2010- Dec 2010 Taking calls from AT&T subscribers, answering queries regarding their internet and phone problems. · · Convergys Philippines Senior Account Specialist Jan 2011 to Jan 2012 Assisting Comcast subscribers by taking their chats regarding issues with their, phones and internet subscriptions Eperformax Contact Centers and BPO Customer Service Representative March 2012 to August 2012 Taking calls for eBay members, assisting them with their problems regarding their sales or purchases online using their eBay accounts Indinero Virtual Assistant October 2012 to September 2013 Internet research for possible clients for the company Data entry Fluidware/Surveymonkey Lead Generation Specialist June 2014 to Feb 2016 Market Research Data Entry Email sending Boomtrain Lead Generation Specialist June 2014 to February 2017 Market Research Data Entry Emerge UK Lead Generation Specialist May 2017 to May 2019 Prospecting Data Entry Email sending Atlas Lane LLC Virtual Support Specialist July 2018 to July 2019 Live texts / chats Email sending Phone support EDUCATIONAL ATTAINMENT: CAP COLLEGE FOUNDATION Osmeña Blvd, Cebu City, Cebu Bachelor of Arts in Psychology 2008 – 2010 CHARACTER REFERENCE: Jow Arif Emerge UK CEO- Trever Faden Atlas Lane LLC CEO-Aaron Kirouac Atlas Lane LLC-Andrea Barrica Indinero-