JOHANNA MALDONADO
STUDIES
Master, Digital Marketing, 2018 - 2019
AIP - Barcelona, Spain.
Industrial Engineer, 2010 - 2016
Universidad Pontificia Bolivariana - Bucaramanga, Colombia
Business English , 2013 - 2014
Impact English School - Melbourne, Australia.
General English, 2013 - 2013
Langports English School - Brisbane, Australia.
WORK EXPERIENCE
KYC RDC Alerts Investigation- Second line, 01/2022 - 09/2022
Blockchain - Remote
Do the basic KYC checks, IP, metadata and email analysis to identify possible
fraud trends or takeovers in accounts, reject when needed, when risk
appetite by the institution is exceeded. Experienced in PEPs Sanctions and
Adverse media hits in GRID database, escalations to internal teams, direct
customer dealing using Zendesk when additional information or
confirmations are needed, keep updated with international AML regulations
and study fraud patterns identified.
Marketing Brand Partnership- Back office 10/2022 - 01/2023
Fabletics US - Remote
Find 300 micro influencers according to the guidelines of inclusivity that are
part of Yittys DNA, analyze prospects, content and engagement rates, reach
out and purpose one year partnership agreement, and its management,
comfortable using programs such as Oms and Bond for placing orders, and
others such as Grin and Tribe- creator management programs, analyze,
purpose and create guidelines for each month's expected content.
ABOUT ME
Industrial engineer, with over three
years experience in the financial
services sector, I have commercial,
business and self-management skills
to be able to handle projects,
Experienced working from home.
I adapt easily to changes, into
personal development and constant
learning as a professional, excellent
in communication and high customer
orientation.
LANGUAGES
Spanish: Native.
Inglés: C2
Advanced.
SKILLS
Fraud Investigator- Financial services., 04/2019 - 01/2022
Fourthline - Barcelona, Cataluña
Know your client and fraud detection, through ID verification, biometric
verification, document authenticity-data. Provide 4 eyes principle and teach
new team members identified ID counterfeit trends, and procedures.
Investigate possible PEPs or Sanctions taken from Refinitiv, Cifas and other
databases and Screening with potential and true matches. Comfortable and
proficient using Slack, and other programs.
● Positive and flexible attitude
● Good at Teamwork
● Empathy
● Orientation to results
● Constant Learning
● Communicative skills
Production Manager, 08/2016 - 10/2017
Calzado Cachatina - Bucaramanga, Santander
Direct dealing with wholesale and retail customers, follow the production of
the orders, material requirements; introduction of supplier invoices to the
system; monitoring of national production and deliveries, representation in
national trade fairs, comfortable using CRM systems as Accasoft.
.
