Johanna Lubat

Johanna Lubat Address: Blk. 25 Lot 26 Phase II Good Harvest Park Subdivision Zabarte Road Novaliches, Caloocan City Contact #’s - Email address:-Skype- Objectives: Highly skilled and meticulous Call Center Operations Supervisor with a superb record of customer satisfaction and successful sales. Adept multitasker able to address multiple customer and company tasks with the highest degree of professionalism and accuracy. Flexible scheduling availability to include evenings weekends and some holidays. Core Qualifications: ❖ Strong familiarity with product information to inform customers ❖ Excellent proficiency with MS Office suite ❖ Proficient in English for both oral and written ❖ Knowledgeable with Visual Basic C++ Programming/email settings/LAN/ Internet setup ❖ Skilled supervisor who is responsible for direct supervision of 15-18 agents ❖ Skilled in different types of LOBs and responsible for the attainment of client set goals, efficiency targets & overall team performance ❖ Conducts regular performance management to improve challenged members of the team ❖ Analyzes agents performance and develops action plan to bridge gaps ❖ Can work under pressure with minimal supervision ❖ Able to efficiently navigate multiple systems while handling complex queries. Educational Background: Tertiary: CHEMICAL ENGINEERING -) MAPUA Institute of Technology (Manila)- Work Experience: TaskUs (Operations Team Lead/ Supervisor) - August 2020- Present Work Description: ● Responsible for direct supervision of 15-18 agents ● Responsible for the attainment of client set goals, efficiency targets and overall team performance Teleperformance Philippines (Operations Team Lead/ Supervisor) - April 2015- August 2020 Work Description: ● Responsible for direct supervision of 15-18 agents ● Responsible for the attainment of client set goals, efficiency targets and overall team performance ● Performs consistent and effective coaching sessions to address performance gaps ● Analyzes agents performance and develops action plan to bridge gaps ● Conducts regular performance management to improve challenged members of the team Teleperformance Philippines (Technical Support Representative) - March- Work Description: ● Resolve our customers' technical queries and concerns by providing real time support accurately for Internet through phone. Teletech Novaliches Customer Support Representative July 2008- February 2009 Work Description: ● Resolve our customers' technical queries and concerns by providing real time support accurately for Internet through phone. ● Worked frequent overtime or substitution hours. Vision X Inc. Customer Support Representative November 2007-June 2008 Work Description: ● Provide assistance for both technical and billing enquiry. Process orders through up selling Teletech Novaliches Customer Support Representative August 2006- April 2007 Work Description: ● Provide assistance for technical assistance with internet service provider United Laboratory Inc. (Student Trainee) - April 2006-June 2006 Work Description: ● Quality assurance inspection of packaging materials – Test and evaluate the product conditions of medicines to guarantee its quality those are sold in the market ● Allocate the medicines samples on different storage conditions Reference is available upon request I certify that all information and data I have given above are true and correct. I fully understand that any false statement will be sufficient cause for any immediate separation from the company upon discover thereof. Johanna M. Lubat SPEED TEST What is your Internet Service Provider? Globe Fiber What is your current internet speed plan? 25Mbps Unli Please list all backups and your contingencies in case of power interruption and/or drop of internet service. - I have powerbank and mobile data. I can also move to my sister's house as a backup for power outages and internet problems. Computer Specification: o How old is your computer device? 1.5 years o Do you have backup device aside from your main computer device? - Yes, I have a laptop o Please list all backups and your contingencies in case of power interruption with your computer device.- I can work on my sister’s place. I have another wifi for internet problem. o What is the model of your headset? Does it have Noise Cancelling feature? Jabra - yes it has noise cancelling feature o Do you have a good webcam? Yes, I have. Computer Software Applications o Is your Operating System installed in your computer Windows? Is it running with a genuine license? Yes o Do you have a genuine Microsoft Office installed in your computer? Yes o Do you have an Antivirus installed in your computer? Is it running with a genuine license? Just 1 year subscription. o Do you have a PDF Editor installed in your computer? Yes Disc Exam TYPING TEST